**Join arenaflex's all-remote team and become a vital part of our mission to support educators worldwide with innovative tools and exceptional customer service.**
As a Customer Relations Representative at arenaflex, you will play a crucial role in delivering top-notch support to our valued customers, primarily teachers, who rely on our suite of websites to create engaging puzzles and teaching materials. With a strong focus on remote work, flexibility, and autonomy, this part-time position offers the perfect blend of work-life balance and opportunities for growth and development.
**About arenaflex**
arenaflex has been a pioneer in the remote work industry since 2012, creating and operating a growing set of websites that empower educators to create high-quality teaching materials with ease. Our team is passionate about supporting educators worldwide and is committed to providing exceptional customer service. As a Customer Relations Representative, you will be part of an exclusively remote team that values flexibility, autonomy, and collaboration.
**Key Responsibilities**
As a Customer Relations Representative, you will be responsible for:
* Responding to user needs in a timely manner through email-based customer support
* Investigating, testing, and resolving customer issues
* Processing refunds and compiling and submitting chargeback disputes
* Escalating issues where necessary
* Meeting with supervisor and team members via video conferencing on a regular basis
* Satisfactorily meeting performance and response metrics
* Documenting customer issues and creating bug tickets, where needed
* Occasionally assisting with site testing before and after updates
**Required Qualifications**
To succeed in this role, you will need to possess:
* Excellent written and verbal communication skills
* Excellent grammar and spelling (most of our customers are teachers!)
* 1+ year(s) experience in a dedicated customer support role (food service does not count)
* Ability to participate in virtual and video meetings
* Experience with remote work preferred
* Experience in banking or handling payment transactions preferred
* High technical/web literacy
* Experience and interest in writing preferred
* Reliable, high-speed internet connection
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Experience with Slack, Groove, Jira, Trello, Google Drive, and Stripe
* Strong writing skills and experience in a tech company
* Familiarity with customer support software and tools
**Time Frame and Compensation**
The anticipated start date is October, and the compensation for this part-time position is $20 USD/hour. As a Customer Relations Representative, you will work every other week for approximately 10 hours per week in fall-winter-spring and 6 hours per week in summer.
**Fit**
This position is ideal for individuals who value flexibility, autonomy, and remote work. If you are a strong writer, have experience in a tech company, or are passionate about customer support, this role may be an excellent fit for you. We are looking for individuals who are self-motivated, self-directed, and enjoy turning sad faces into happy faces.
**Benefits and Perks**
As a Customer Relations Representative at arenaflex, you will enjoy:
* Flexible, remote work arrangements
* Opportunities for growth and development in a dynamic and supportive team
* Competitive compensation and benefits package
* Access to cutting-edge technology and tools
* Collaborative and inclusive work environment
* Opportunities to work with a diverse range of customers and projects
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your application, including your cover letter and resume. In your cover letter, please explain why you will be an excellent fit for this role, highlighting your qualifications and experience.
Apply for this job