At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your exceptional sales and customer service skills to drive growth and satisfaction for our customers.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions, empowering individuals and businesses to thrive in an increasingly connected world. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We're committed to driving innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, leveraging your superior sales and customer service skills to drive growth and satisfaction. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and exceeding customer satisfaction targets
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and overall well-being. Our benefits include:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance
* Tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us.
**Compensation and Perks**
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
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