At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of our customer-centric approach, delivering exceptional experiences that exceed our customers' expectations. If you're a sales and customer service superstar who thrives in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that empower people to live, work, and play in a connected world. Our mission is to power and empower our customers by connecting them to what brings them joy. We're a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always.
**What You'll Be Doing**
As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. With your superior sales and customer service skills and excitement for technology, you'll:
* Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service
* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Respond to requests from customers about arenaflex products and services
* Verify service order accuracy and completeness and make corrections/changes, as needed
* Negotiate the collection of overdue bills
* Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Manage various systems and work tools while engaging on the phone with customers
**What We're Looking For**
You are a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You take a deep interest in learning about your customers, business challenges, and industry trends. You enjoy the fast pace and urgency needed to manage incidents, and you have no problem juggling multiple priorities. Your empathy and communication skills make it possible for you to diffuse sensitive situations. You take real ownership of customer concerns and are driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2 years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and delivering exceptional customer service
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**What We Offer**
* Competitive pay and benefits package
* Opportunities for career growth and professional development
* Collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. Our remote work environment is designed to promote flexibility, productivity, and work-life balance. We're committed to creating a collaborative, inclusive culture that values diversity, equity, and inclusion.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're a motivated, customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.
Apply Now!
**Note:** arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract.
Apply for this job