At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by delivering the fastest and most reliable network in the country. We're looking for a talented Customer Sales and Service Representative to join our team and help us deliver exceptional customer experiences that exceed our customers' expectations.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that transform the way people, businesses, and things connect with each other. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive, and where we empower our employees to share their ideas freely, even if they're daring or different. Our commitment to innovation, creativity, and impact drives us to lead the way in cloud and security solutions, Internet of Things, and video entertainment.
**Your Role**
As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that meet and exceed our customers' expectations. You'll be responsible for answering incoming calls from customers, responding to requests about installation, disconnection, or changes to service, and instilling confidence and loyalty in our customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services. You'll also identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience.
**Key Responsibilities**
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and delivering exceptional customer experiences
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong communication and interpersonal skills
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and innovative environment that values creativity, collaboration, and customer satisfaction. You'll receive comprehensive training and development opportunities to help you grow and succeed in your role. You'll also have access to a range of benefits, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits
* Retirement savings plan
* Paid time off and holidays
* Opportunities for career growth and advancement
* Recognition and rewards for outstanding performance
**Work Environment**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment that suits your needs. You'll also have access to a range of tools and resources to help you stay connected with your team and manage your work effectively.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
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