At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who share a passion for empowering people to live, work, and play to their fullest potential. We're a team that's driven by a desire to make a meaningful impact, and we're looking for talented individuals like you to join our ranks.
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be at the forefront of delivering exceptional customer experiences that exceed our customers' expectations. With your superior sales and customer service skills, you'll be the face of our brand, providing top-notch support and guidance to our customers as they navigate our products and services.
**What You'll Be Doing**
As a Customer Sales and Service Representative at arenaflex, your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and you'll be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a dynamic, fast-paced environment
* Proven track record of meeting or exceeding sales goals
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**What We Offer**
At arenaflex, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:
* Health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance
* Tuition assistance
* Award-winning total rewards package
**Compensation**
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**Work Environment**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment that suits your needs.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and make a meaningful impact at arenaflex.
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