At arenaflex, we're on a mission to power and empower how people live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to meet the needs of our customers. If you're passionate about technology, eager to learn, and thrive in a dynamic environment, we invite you to join our community of innovators and leaders.
**About arenaflex**
arenaflex is a leading provider of innovative solutions that transform the way people, businesses, and things connect with each other. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a diverse range of products and services, including cloud and security solutions, Internet of Things, and video entertainment, we're constantly pushing the boundaries of what's possible.
**Your Role**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience, leveraging your knowledge of arenaflex's products and services to effectively service and retain customers. Your key responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns. You should be driven to provide exceptional customer service, while also helping our customers stay connected to what matters most.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and building relationships with customers
* Knowledge of arenaflex's products and services
* Experience with various systems and work tools
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a range of benefits, including:
* Competitive compensation package
* Comprehensive health and wellness benefits
* 401(k) Savings Plan
* Stock incentive programs
* Paid time off
* Adoption assistance and tuition assistance
* Award-winning total rewards package
**Work Environment and Culture**
As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our culture is built on a foundation of collaboration, inclusivity, and authenticity. We strive to create a sense of belonging and empower our employees to reach their potential and contribute their best.
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences and fostering a collaborative, inclusive environment. We're committed to a workplace where everyone feels valued, connected, and empowered to succeed.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and joining a community of innovators and leaders, we encourage you to apply. Please visit our website to learn more about our application process and submit your application.
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**Note:** The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
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