**About arenaflex**
arenaflex is a leading telecommunications company that powers and empowers how people live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. Our mission is to drive innovation, creativity, and impact in the world, and we're looking for talented individuals like you to join our team.
**Job Summary**
As an Experienced Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences to our valued customers. You'll be responsible for answering incoming calls, responding to customer inquiries, and proactively offering our products and services to meet monthly sales goals. If you're a true consultative salesperson with a passion for technology and a drive to provide exceptional customer service, we want to hear from you!
**Responsibilities**
* Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service
* Instill confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Respond to requests from customers about arenaflex products and services
* Verify service order accuracy and completeness and make corrections/changes as needed
* Negotiate the collection of overdue bills
* Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Manage various systems and work tools while engaging on the phone with customers
**What We're Looking For**
* A true consultative salesperson with a passion for technology and a drive to provide exceptional customer service
* Excellent communication and interpersonal skills, with the ability to diffuse sensitive situations
* Ability to work in a fast-paced environment, managing multiple priorities and meeting sales goals
* Empathy and understanding of customer needs, with a focus on delivering personalized solutions
* Experience in customer service call centers, sales, or collections is a plus
* Associate degree or 2+ years of relevant experience is preferred
* Ability to communicate with detail and precision, with a focus on providing accurate and timely information to customers
**Preferred Qualifications**
* Related Associate Degree or 2+ years of relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**What We Offer**
* Competitive compensation package, with the potential to earn more based on performance
* Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and development, with a focus on empowering you to reach your full potential
* Collaborative and inclusive work environment, with a focus on celebrating diversity and promoting a sense of belonging
* Flexible work arrangements, including remote work options and flexible scheduling
**Work Environment**
* This is a remote role, with occasional in-person trainings and meetings
* You'll work from home, with the flexibility to manage your schedule and work environment
* We're committed to providing a safe and inclusive work environment, with a focus on promoting diversity and inclusion
**Equal Employment Opportunity**
* We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and belonging
* We're committed to providing a work environment that's free from harassment and discrimination, with a focus on promoting diversity and equity
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology and a drive to provide exceptional customer service, we want to hear from you! Apply now to join our team at arenaflex and start delivering exceptional experiences to our valued customers.
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