At arenaflex, we're a global leader in the development and production of advanced materials, shaping a better future for billions of people. With a rich history dating back to 1856, we've expanded globally, operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of cutting-edge carbon, graphite, and carbide products that deliver outstanding performance.
Our products are at the forefront of innovation, enabling electric cars to charge faster and drive longer distances, maximising the operational efficiency of wind turbines, and protecting lives both on the land and in the air. We're proud to be a UK PLC with a head office located in Windsor, Berkshire, UK, listed on the London Stock Exchange, and a member of the FTSE 250 Index. With a revenue of £1,114.7m (2023) and a global customer portfolio, we're committed to delivering exceptional customer experiences and driving sales growth.
**Job Responsibilities:**
As an Experienced Customer Service Agent at arenaflex, you'll play a vital role in building strong relationships with our valued customers, driving sales growth, and delivering exceptional customer experiences. Your key responsibilities will include:
* Managing client relationships, supporting large customers to maintain business and identify opportunities for growth
* Serving as the primary liaison between customers and facility personnel, ensuring seamless communication and resolving customer issues within service level agreements
* Conducting customer administrative functions, including generating quotations, order entry, and order acknowledgment
* Generating new business and building on existing relationships to increase sales, focusing on value-add businesses with high profitability
* Understanding the key features, applications, and benefits of our products and sharing sales-related or market information with the sales team
* Analyzing customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is aligned accordingly
* Building relationships with existing customers, identifying opportunities to grow sales with them
**Essential Duties and Responsibilities:**
In addition to the above responsibilities, you'll also be expected to:
* Generate and submit quotations, focusing on value-add businesses with high profitability
* Understand the key features, applications, and benefits of our products and share sales-related or market information with the sales team
* Share sales-related or market information with colleagues, ensuring alignment with sales strategy
* Identify and contact potential customers to promote and sell products
* Conduct customer administrative functions, including quote follow-up, order entry, and order acknowledgment
* Analyze customer information regularly to maintain a strong understanding of the market, ensuring sales strategy is aligned accordingly
* Build relationships with existing customers, identifying opportunities to grow sales with them
**Key Result Areas:**
Your success in this role will be measured by your ability to:
* Monitor market conditions and trends, ensuring alignment with sales strategy
* Share sales-related or market information with colleagues, ensuring alignment with sales strategy
* Identify and contact potential customers to promote and sell products
**Qualifications:**
To be successful in this role, you'll need:
* Education & Acquired Knowledge:
+ Knowledge of sales techniques, including different ways of selling, sales models, account management approaches, account planning methods, pricing structures, etc.
+ Knowledge of arenaflex products, including features, benefits, and how customers use them to support their own businesses
* Experience:
+ Working with customers, including discovering customer needs and developing customer relationships, evaluating and improving customer satisfaction
+ Channel Management, including managing distributors and agents, where the relationship to the end customer is indirect
+ Forming a sales approach, including developing a go-to-market strategy for a defined audience
* Technology & Systems:
+ Client Relationship Management platforms
+ Enterprise resource planning ERP software
+ Business intelligence and data analysis software
**Individual Requirements:**
You must be a citizen of the United States, a permanent resident alien of the United States, or a protected individual as defined by 8 U.S.C. 1324b(a)(3) as defined by 22CFR120.15.
**arenaflex Culture:**
At arenaflex, we're committed to creating a diverse and inclusive work environment that values and respects our employees. We're an EEO/AA/M/W/D/V Employer, and we're proud to be a global leader in the development and production of advanced materials.
**Career Growth Opportunities:**
As an Experienced Customer Service Agent at arenaflex, you'll have opportunities to grow and develop your career, including:
* Professional development and training programs to enhance your skills and knowledge
* Opportunities to work on high-profile projects and initiatives
* Collaborative and dynamic work environment that encourages innovation and creativity
* Competitive compensation and benefits package, including salary, bonuses, and stock options
**Work Environment:**
You'll be working in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences and driving sales growth. You'll be part of a global team, working with customers and colleagues across the world.
**Compensation and Benefits:**
We offer a competitive compensation and benefits package, including:
* Salary: Competitive salary based on experience and qualifications
* Bonuses: Performance-based bonuses and incentives
* Stock Options: Opportunities to participate in our stock option program
* Benefits: Comprehensive benefits package, including health insurance, retirement plans, and paid time off
**How to Apply:**
If you're a motivated and results-driven individual with a passion for building strong relationships and driving sales growth, we'd love to hear from you. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
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