**Job Summary:**
Join arenaflex, a leading airline, and embark on a journey of growth, learning, and self-discovery. As an Experienced Customer Service Agent, you will be the face of our company, providing exceptional service to our customers while working from the comfort of your own home. With a competitive hourly rate of $35, this is an exciting opportunity to develop your skills, advance your career, and enjoy a great work-life balance.
**About arenaflex:**
arenaflex is a world-renowned airline that has been connecting people and cultures for over a century. Our mission is to provide exceptional service, safety, and value to our customers, while fostering a culture of innovation, inclusivity, and diversity. With a strong commitment to employee development and well-being, we offer a supportive and dynamic work environment that encourages growth, creativity, and collaboration.
**Key Responsibilities:**
As an Experienced Customer Service Agent, you will be responsible for providing top-notch service to our customers, handling a wide range of tasks, and working collaboratively with our team to ensure seamless operations. Your key responsibilities will include:
* Handling customer inquiries, resolving issues, and providing solutions in a polite, professional, and empathetic manner
* Issuing, reissuing, and refunding traveler tickets, as well as booking, ticketing, and confirming flight reservations
* Rebooking travelers on oversold flights and during irregular operations
* Performing traveler registration and front seat tasks, correcting oversold seat tasks, and issuing updates
* Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation, as well as coordinating refuel and revive
* Performing traveler loading, including ticket lift or ticket lift/confirmation
* Working door scanners and related tasks, including pre-boarding, observing/checking carry-on items, and leave line models
* Working jetways/spans for boarding and deplaning travelers
* Making boarding and flight door declarations
* Conveying domestic/global flight records
* Performing traveler service flight close-out systems
* Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintaining the schedule of flight loading process
* Performing customer service hands-on training
* Processing and completing visa-related exchanges at stands in the ticket counter area and activation stations
* Assisting travelers with self-service kiosk registration and booth items handling at ticket counters
* Line handling at ticket counter stands and ticket counters
* Clearing/confirming international reports at booths in the ticket counter area and activation stations
* Accepting and initiating travelers' self-labeled bags at activation stations
* Assisting clients requiring special assistance or in-station help, including boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Performing customer service work related to handling regional flights and project worker/ground handling arrangements or agreements
* Having standard and predictable attendance on location, including fulfilling any compulsory overtime requirements
* Answering and assisting during security and crisis situations
* Furnishing connecting travelers with gate information
* Providing quality customer service in a professional manner and according to American's standards
**What You'll Need for Success:**
To excel in this role, you will need:
* A bachelor's degree and relevant professional training
* Bilingual language skills, depending on the location
* A valid driver's license, as required by local authorities
* The ability to pass FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
* The ability to obtain proper airport power or US Customs security identification, if relevant
* Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
* Approval to work in the U.S.
**Preferred Qualifications:**
* Relevant experience in customer service, preferably in the airline industry
* Working knowledge of Sabre or other Traveler Service Systems
* Experience working in a fast-paced environment
**What You'll Get:**
As an Experienced Customer Service Agent at arenaflex, you will enjoy:
* Competitive hourly rate of $35
* Comprehensive medical, dental, prescription, and vision benefits, starting on your first day
* Health programs that provide the tools, resources, and support you need to be your best self
* 401(k) program with employer contributions, available upon hire and after one year of service
* Extra benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, vehicles, travel, and more
* Opportunities for career growth and advancement in a dynamic and supportive work environment
* A chance to make a difference in the lives of our customers and contribute to the success of our company
**About Our Culture:**
At arenaflex, we value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, partners, networks, and investors, and to helping employees reach their full potential and establish a comprehensive workplace to address and surpass the challenges of our diverse world.
**Ready to Join Our Team?**
If you're passionate about delivering exceptional customer service, working in a dynamic and supportive environment, and advancing your career, we encourage you to apply for this exciting opportunity. Join our team and become a part of a global airline that is shaping the future of travel.
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