At arenaflex, a pioneering technology leader with a rich history of innovation, we're seeking an experienced Customer Service and Repair Representative to join our team. With over 130 years of experience and a presence in over 100 countries, arenaflex continues to push the boundaries of what's possible in the digital industries. Our commitment to providing the best products and services for our customers drives us to continually innovate and improve.
As a Customer Service and Repair Representative at arenaflex, you'll play a critical role in ensuring our customers receive exceptional service and support. You'll work closely with customers, repair technicians, manufacturing, and logistics personnel to coordinate customer property returns for paid repair or warranty processing and shipment. Your expertise will be essential in managing repairs from customer/channel request through delivery, requesting and entering required information, and leading problem resolution activities.
**About arenaflex**
arenaflex is a Global Fortune 500 company with five focused business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. Our company's history is built on a foundation of innovation, and we continue to drive progress in the digital industries. With a global presence and a commitment to excellence, we're dedicated to providing the best products and services for our customers.
**Job Summary**
We're seeking an experienced Customer Service and Repair Representative to join our team. As a key member of our customer service team, you'll be responsible for managing repairs from customer/channel request through delivery, requesting and entering required information, and leading problem resolution activities. Your expertise will be essential in ensuring our customers receive exceptional service and support.
**Key Responsibilities**
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
* Request and enter required information per written process to execute repair
* Manage repair priority with repair techs as appropriate to meet schedule and KPIs
* Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
* Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
* Support other roles or tasks as requested by management
**Qualifications**
* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
* Experience in repair order management, customer service, and problem resolution activities
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficiency in documentation and reporting
* Strong analytical and problem-solving skills
**Benefits**
* Competitive hourly rate: $24.00 - $27.00 per hour
* Full-time, contract position with 40 hours per week
* Benefits package includes:
+ 401(k)
+ Dental insurance
+ Health insurance
+ Vision insurance
* Opportunity for career growth and professional development
* Collaborative and dynamic work environment
**Work Environment**
* Work location: In person in Bartlesville, OK
* Shift: Day shift
* Ability to commute to work location required
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all candidates for their application, however only those that qualify will be contacted.
**Join arenaflex Today!**
At arenaflex, we're committed to providing exceptional service and support to our customers. As a Customer Service and Repair Representative, you'll play a critical role in ensuring our customers receive the best possible experience. If you're passionate about delivering exceptional customer service and have a strong background in repair order management, we encourage you to apply for this exciting opportunity.
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