At arenaflex, we're on a mission to revolutionize the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service and Sales Call Center Representatives. As a key member of our team, you'll have the opportunity to work from home, providing exceptional customer service and sales support to our valued customers.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to delivering innovative solutions that empower our customers to stay connected to what matters most. With a rich history of innovation and a commitment to excellence, we're proud to be a leader in our industry. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.
**How You'll Make an Impact**
As a Customer Service and Sales Call Center Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. Your day-to-day will be filled with opportunities to:
* Address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
* Use creative problem-solving skills to address complex customer questions and concerns
* Navigate between multiple tools and systems to update customer accounts and maintain records
* Provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services
* Meet monthly sales goals and deliver an outstanding customer experience
**What Your Day-to-Day Will Look Like**
As a Customer Service and Sales Call Center Representative at arenaflex, you'll be an expert at simplifying the explanation of customer bills, rate plans, and features of our products and services. You'll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required. You'll also engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
Some of your key responsibilities will include:
* Handling wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshooting and resolving various customer-impacting issues, such as voice and data, that span multiple networks and elements
* Keeping up with changes to technology and applications to provide the best resolution for customers
* Getting customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications
**What You Can Look Forward to**
As a Customer Service and Sales Call Center Representative at arenaflex, you can look forward to:
* Hourly pay ranging from $16.40 to $22.42 per hour
* Additional compensation up to $3,000 per month when you meet your sales goals and performance expectations
* Paid training completed from home and additional resources to support you
* Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee discounts of up to 50% off on eligible AT&T wireless plans, wireless accessories, AT&T Internet, and AT&T phone and wireless home phone
**What We're Looking For**
We're looking for individuals with:
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
* Occasional overtime may be required
**WFH Requirements**
To work from home, you'll need:
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
* An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* AT&T will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Call Center Representative, you'll have the opportunity to:
* Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
* Develop your skills and knowledge in areas such as sales, customer service, and technical support
* Take on new challenges and responsibilities as you grow and develop in your career
**Work Environment and Company Culture**
At arenaflex, we're proud of our inclusive and supportive work environment. We're committed to creating a culture that values diversity, equity, and inclusion, and we're looking for individuals who share our values. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our team.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing reasonable accommodations for qualified individuals with disabilities.
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now to join our team as a Customer Service and Sales Call Center Representative.
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