As a global leader in communications and technology, arenaflex is seeking an experienced Customer Service and Sales Representative to join our team in a work-from-home capacity. This is an exciting opportunity to redefine customer service, create meaningful connections with each customer, and drive sales growth while working from the comfort of your own home. If you're a motivated and customer-focused individual with a passion for technology and sales, we encourage you to apply for this role.
**About arenaflex**
arenaflex is a global leader in communications and technology, providing innovative solutions to customers around the world. With a rich history of innovation and a commitment to customer satisfaction, arenaflex is a company that values its employees and provides a supportive and dynamic work environment. Our mission is to connect our customers with the latest technology and services, and we're looking for talented individuals like you to help us achieve this goal.
**Job Summary**
As a Customer Service and Sales Representative at arenaflex, you will be responsible for providing exceptional customer service and sales support to our customers. You will be the voice of arenaflex, creating meaningful connections with each customer and driving sales growth through consultative selling. This is a full-time work-from-home opportunity, requiring a strong internet connection and a dedicated workspace.
**Responsibilities**
* Provide exceptional customer service and sales support to customers through phone, email, and chat
* Use creative problem-solving skills to address complex customer questions and concerns
* Navigate multiple tools and systems to update customer accounts and maintain records
* Meet monthly sales goals and deliver personalized recommendations for arenaflex's latest products and services
* Instill confidence and loyalty in customers through thoughtful listening and knowledge of arenaflex's products and services
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
* Troubleshoot and resolve various customer-impacting issues such as voice and data, spanning multiple networks and elements
* Get customers up and running with the latest products and services such as air cards, USB devices, and AT&T-provided software & applications
**Requirements**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Ability to work independently and as part of a team
* Strong communication and problem-solving skills
* Ability to learn and adapt to new technology and systems
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Work from Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**What We Offer**
* Competitive pay starting between $16.20 to $18.87 per hour
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations
* Paid training you'll complete from home and additional resources to support you
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account)
+ arenaflex Internet (Fiber where available)
+ arenaflex phone & arenaflex wireless home phone
**Career Growth Opportunities**
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* Opportunities for advancement and professional growth within the company
* Access to training and development programs to help you succeed in your role
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technology and sales, we encourage you to apply for this role. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement.
**Note**
arenaflex is a global leader in communications and technology, and we are committed to protecting the security and integrity of our systems and data. As a work-from-home employee, you will be required to adhere to our security and compliance standards, including the use of secure internet connections and the protection of sensitive customer information.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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