**Introduction**
Imagine working for a company that's passionate about making a difference in people's lives, one smile, one hoagie, or one experience at a time. At arenaflex, we're committed to creating a culture of caring, where our Associates are empowered to deliver exceptional customer experiences that exceed expectations. As a Customer Service Associate at arenaflex, you'll be part of a dynamic team that's dedicated to helping our customers fly high – together. If you're a team player, a day-brightener, and a go-getter, we want to hear from you!
**Job Summary**
The Customer Service Associate plays a vital role in supporting the store management team at arenaflex, delivering an exceptional customer experience that supports our vision to fulfill lives every day. As a Customer Service Associate, you'll be responsible for facilitating and performing a variety of tasks, including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions.
**Principal Duties**
* Greet and provide an enjoyable shopping experience for all customers, responding to customer requests and complaints in a timely and courteous manner.
* Utilize the GREAT customer service and customer recovery model to ensure customer engagement.
* Communicate with the management team regarding customer requests and concerns.
* Operate the cash register, scan items, bag merchandise, and properly handle different methods of payment.
* Maintain proper cash levels in the register drawer and change machines.
* Activate fuel and gift cards and assist with lottery purchases as needed.
* Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
* Stock and refill product within the interior and exterior core register area, cold express cases, bakery, and grocery aisles.
* Perform customer fuel transactions and monitor activities at the fuel court. Stop fuel pumps if necessary.
* Prepare all made-to-order food and/or beverages according to recipe or customer specifications.
* Stock food and beverage areas with products and supplies to ensure in-stock conditions at all times.
* Ensure the proper execution of assigned foodservice and beverage programs and procedures.
* Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris, and spills.
* Follow proper coding procedures. Check expiration codes, face, and inspect all items. Pull expired items, document, and discard.
* Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices as outlined in arenaflex's policy manual, training materials, and other publications.
* Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
* Ensure safe working conditions by maintaining a clean, organized work area in accordance with standards.
* Complete other tasks as assigned by store management.
**Essential Functions**
* Ability to work well individually as well as in a team environment.
* Good communication skills.
* Excellent customer service skills.
* Ability to learn FSRA process and procedures and demonstrate on a daily basis.
* Ability to work overtime as needed.
* Ability to multi-task in a fast-paced environment.
* Ability to learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
* Must be able to lift and carry up to 35 lbs.
* Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment.
* Must be at least 16 years old.
* Must have reliable transportation.
* Must wear slip-resistant shoes at all times.
* Must be able to tolerate exposure to cleaning products.
**Basic Qualifications**
* Pursuit of or high school diploma or equivalent, preferred.
* Prior food service and/or customer service experience preferred.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a culture of caring, where our Associates are empowered to deliver exceptional customer experiences. As a Customer Service Associate, you'll have the opportunity to:
* Work in a dynamic and fast-paced environment.
* Develop your customer service and communication skills.
* Learn and demonstrate all arenaflex Safety and Quality Assurance processes and procedures.
* Participate in ongoing training and development programs.
* Collaborate with a team of dedicated and passionate Associates.
* Enjoy competitive compensation and benefits packages.
* Take advantage of opportunities for career growth and advancement.
**Work Environment and Company Culture**
arenaflex is a company that's passionate about making a difference in people's lives. Our culture is built on the principles of caring, teamwork, and innovation. As a Customer Service Associate, you'll be part of a team that's dedicated to delivering exceptional customer experiences and exceeding expectations. Our work environment is fast-paced and dynamic, with opportunities for growth and development.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation and benefits package, including:
* Competitive hourly rate.
* Opportunities for overtime pay.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and advancement.
**How to Apply**
If you're a team player, a day-brightener, and a go-getter, we want to hear from you! To apply for the Customer Service Associate position at arenaflex, please visit our website at [insert website URL]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
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