At arenaflex, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As an arenaflex team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
**Why Choose arenaflex?**
At arenaflex, we embrace a relaxed and casual work environment that matches our attire. We are not only committed to doing right by our customers, but also our employees. Our company culture is built on the principles of teamwork, volunteerism, and continuous improvement. We believe in empowering our team members to make a difference in the lives of our customers and in their own careers.
**Discover the Benefits:**
* Team member mortgage loan program and down payment assistance program
* Student Debt Repayment program
* Tuition reimbursement
* Paid time off and paid holidays
* Market-based health insurance for medical, dental, and vision
* Flexible spending accounts for eligible childcare expenses
* arenaflex Climbers: an in-house program with built-in career advancement pathways
**In Your Typical Day, You Will:**
* Answer 40-50 inbound/outbound (dialer) calls a day
* Assist customers with payment options, escrow items, and any general mortgage information
* Discuss arenaflex customer benefits like Paperless, Mobile App, Web, and IVR
* Assist customers that are 30 days or less due on their mortgage payment
**Key Responsibilities:**
* Provide exceptional customer service to homeowners and customers via phone, email, and chat
* Resolve customer complaints and concerns in a timely and professional manner
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Stay up-to-date on arenaflex products and services to provide accurate information to customers
* Meet or exceed performance metrics and quality standards
**Qualifications:**
* 6 months or more with customer service experience
* 6 months or more with call center experience
* High school diploma or equivalent required; associate's or bachelor's degree preferred
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong problem-solving and analytical skills
**Additional Details:**
* Hourly rate is $15.00 an hour
* Eligible for monthly bonus and incentive rewards!
* Must reside within 60 miles from office location
* Comprehensive 6-week paid virtual training – equipment is provided
* Attendance is required for the first 90 days of training is required.
* Hours of Operations: Monday – Thursday 7am – 8pm; Friday 7am – 7pm; and Saturday 8am- 12pm.
* Work schedule after training will align with these business hours
**What We Offer:**
* A dynamic and supportive work environment
* Opportunities for career growth and advancement
* Comprehensive training and development programs
* Competitive compensation and benefits package
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of homeowners, we encourage you to apply for this exciting opportunity. arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
**Apply Now:**
To apply for this position, please visit our website at [insert link]. We look forward to hearing from you!
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