At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a leading e-commerce company, we're committed to providing our customers with the best possible service, and we're looking for talented individuals to join our team as Customer Service Associates. If you're a customer-centric professional with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's been making waves in the e-commerce industry since 2001. As a three-time award winner of the Inc5000 fastest growing companies in the USA, we're proud of our achievements and continue to strive for excellence. With over 14,000 brand name authentic fragrances to choose from, we're the go-to destination for millions of customers worldwide. Our team is dedicated to providing an exceptional shopping experience, and we're looking for like-minded individuals to join our growing family.
**The Role**
As a Customer Service Associate at arenaflex, you'll play a critical role in the interaction between our company and our customers. You'll be the first human touchpoint for our customers, and it's essential that you're pleasant, a good listener, and even-tempered. You'll be responsible for answering phone calls, emails, and chat messages daily, promptly, accurately, and courteously. You'll also track orders, recognize and respond to cross-sell opportunities, and resolve customer service problems promptly and accurately.
**Key Responsibilities:**
* Answer many phone calls, emails, and chat messages daily, promptly, accurately, and courteously.
* Track orders promptly and accurately.
* Recognize and respond to cross-sell opportunities presented in order calls or email requests.
* Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
* Assist with order verification, damaged/lost package claims and reshipments.
**Qualifications and Requirements:**
* Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset.
* Must be willing to work 7:00am to 4:00pm Eastern Standard Time.
* Must have at least 6 months experience working remote.
* Must have at least two years' experience working in a customer service position providing support through email, calls, chat, and social media.
* Must have 1 year experience working with Zendesk or a customer service ticketing system.
* Must have strong computer skills and strong data-entry/keyboard skills.
* Must have experience working with metrics such as handle time, quality assurance, and more.
* Must be willing to work overtime hours and weekend during holiday seasons.
* Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus!
* Ability to manage and resolve conflict quickly and professionally.
* Must be highly organized, with excellent attention to details.
* High school degree, GED, or equivalent work experience.
* Must have a customer-first mindset which is measured through customer experience feedback.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and support to ensure your success.
**Assessment Test:**
To be considered as a candidate for this position, we require an assessment test. Please complete this step in the application process. The test takes 20-30 minutes on average from start to finish.
**How to Apply:**
If you're a motivated and customer-centric professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click on the link below to take the assessment test and submit your application.
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**About arenaflex's Work Environment:**
arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team members work from the comfort of their own homes, and we provide the necessary tools and support to ensure their success. We're a fast-paced and dynamic company that's always innovating and improving, and we're looking for like-minded individuals to join our team.
**arenaflex's Company Culture:**
At arenaflex, we're passionate about creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. We believe in recognizing and rewarding outstanding performance, and we offer a range of benefits and perks to support our team members' well-being and success.
**Conclusion:**
If you're a customer-centric professional with a passion for helping others, we want to hear from you! arenaflex is a dynamic and innovative company that's committed to delivering exceptional customer experiences. We're looking for talented individuals to join our team as Customer Service Associates, and we encourage you to apply for this exciting opportunity. Please click on the link below to take the assessment test and submit your application.
Apply Job!
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