**Job Title:** Experienced Customer Service Consultant – Work from Home (Denver) Opportunity at arenaflex
**Job Description:**
**Unlock Your Potential in a Dynamic Work-from-Home Environment**
At arenaflex, we're revolutionizing the way people buy and sell cars. As a Customer Service Consultant, you'll be the vital link between our customers' at-home and in-store experiences, providing a seamless and iconic customer service experience. If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced sales environment, and are eager to grow your career, we invite you to join our team.
**About arenaflex**
arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences, and we're committed to helping every associate grow their career and achieve their best, at work and in their community.
**What You'll Do**
As a Customer Service Consultant, you'll be responsible for:
* Connecting with inbound customers online and over the phone to understand their needs and preferences
* Guiding customers through every step of their car buying journey, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery
* Ensuring a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience
* Mentoring others as your skillset expands
* Achieving sales targets while providing an iconic customer experience
* Acquiring the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license
**Key Responsibilities:**
* Respond to sales leads and customer inquiries in a timely and professional manner
* Use your knowledge of the arenaflex inventory to guide customers towards vehicles that meet their needs
* Provide exceptional customer service and support throughout the car buying process
* Collaborate with colleagues to achieve sales targets and provide an iconic customer experience
* Stay up-to-date with industry trends and arenaflex policies and procedures
**Qualifications and Requirements:**
* Sales and customer service experience, in an area such as retail, is preferred
* Thrive in a fast-paced sales environment
* Good listening skills and a strong customer focus
* High level of self-motivation to achieve performance goals
* Strong written and verbal communication skills
* Ability to learn and master new technologies; strong computer skills
* Open availability for shifts that may include nights, weekends, and holidays
* Must be open to shifting schedules two times per year according to needs of the business
* Hybrid role with requirement for working on site one day per week
* Must meet Minimum technology requirements (Type of internet service and Speed of internet service)
* Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong customer service skills and a customer-centric approach
* Ability to learn and adapt to new technologies and processes
* Strong time management and organizational skills
**Career Growth Opportunities and Learning Benefits:**
* Opportunities for career growth and advancement within arenaflex
* Comprehensive training and development programs to help you succeed in your role
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Access to industry-leading tools and technologies to help you stay ahead of the curve
* Opportunities for professional development and growth through mentorship and coaching
**Work Environment and Company Culture:**
* Work-from-home environment with flexible scheduling options
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Opportunities for socialization and team-building through company-sponsored events and activities
* Access to industry-leading tools and technologies to help you stay ahead of the curve
* Recognition and rewards for outstanding performance and contributions to the team
**Compensation, Perks, and Benefits:**
* Competitive hourly rate: $18.00 - $26.70
* Performance-based sales incentive in addition to hourly rate
* Paid sick, vacation, and holiday time
* Opportunities for career growth and advancement within arenaflex
* Comprehensive training and development programs to help you succeed in your role
* Collaborative and dynamic work environment with a team of passionate and dedicated professionals
* Access to industry-leading tools and technologies to help you stay ahead of the curve
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are eager to grow your career, we invite you to apply for this exciting opportunity at arenaflex. Please visit our website to learn more about our company culture, benefits, and career growth opportunities.
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