Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join arenaflex's Business and Government Customer Organization (BGCO) as a Customer Service Coordinator. In this role, you will be at the forefront of our customer service operations, working closely with business and government customers to understand their needs and provide innovative solutions.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions. We empower individuals, businesses, and communities to connect, innovate, and thrive. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy. We are a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
**The Role**
As a Customer Service Coordinator in arenaflex's BGCO, you will be responsible for delivering exceptional customer experiences, growing our business within existing accounts, and building customer relationships. You will work with our business and government customers over the phone to answer their questions, troubleshoot problems, and resolve customer issues related to devices, billing, and/or service concerns. Your role will be to provide first call resolution, eliminating repeat calls and reducing unnecessary transfers. You will also be responsible for selling the value of arenaflex solutions and increasing company revenue.
**Key Responsibilities**
* Grow our business within existing accounts
* Build customer relationships, earning their loyalty and trust
* Ask questions, listen intently, and identify what the customer really needs
* Troubleshoot problems and resolve a range of customer issues about devices, billing, and/or service concerns
* Sell the value of arenaflex solutions and increase company revenue
* Be solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
* Deliver efficient customer support on large accounts using web-based tools
**What We're Looking For**
We're looking for problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. You're motivated by change and willing to adapt to new tools and technologies to better serve our customers. You're a team player who is comfortable working in a remote environment and can self-discipline, manage your time effectively, and work collaboratively with leaders and on a team.
**Requirements**
* Bachelor's degree or one or more years of work experience
* One or more years of customer service and/or sales experience
* Ability to meet all home office requirements
* Willingness to work a flexible work schedule including evenings and weekends
**Preferred Qualifications**
* College degree
* Experience with facilitation and communication across all levels of the organization
* Experience resolving customer issues, billing, and/or handling product Q&A
* Experience promoting and/or selling products and services
* Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
* One or more years of technical support experience
* Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
* Technical acumen and interest in learning new technologies
**Work Environment**
This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Coordinator, you'll have opportunities to learn new skills, take on new challenges, and advance your career. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and a fun and inclusive work environment.
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer – and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
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