Introduction to blithequark
At blithequark, we are pioneers in the feedback management industry, driven by a passion for delivering exceptional customer experiences and fostering a culture of excellence, innovation, and teamwork. Our team is comprised of dedicated professionals who share a passion for making a positive impact in the lives of our customers. We are now seeking a highly motivated and detail-oriented individual to join our dynamic team as a Customer Service & Data Entry Officer on a temporary contract basis.
Job Summary
As a key member of our feedback centre operations, you will play a vital role in ensuring seamless customer interactions and accurate data management. This is a temporary contract position with a duration of 6 months, with the option to extend for an additional 6 months. You will work closely with our Customer Service & Admin teams to provide top-notch customer service and data entry support, making a significant contribution to the success of our operations.
Key Responsibilities
In this role, you will be responsible for:
- Customer Service
- Make outbound calls to follow up with callers who have left a message with their name and phone number
- Make accurate data entry of feedback providers' feedback in the feedback database and maintain proper documentation records
- Retrieve status updates on feedback providers' feedback from the feedback database
- Provide administrative support to facilitate the effective operation of the feedback centre
- Perform any other duties assigned by the supervisor
- Data Entry
- Review data entries, identify erroneous entries, and correct erroneous entries where applicable
- Use Google maps or other tools to identify postal codes of locations based on information provided by feedback providers
- Conduct simple analysis on data entries
- Perform any other duties assigned by the supervisor
Requirements
To be successful in this role, you will need to possess the following essential qualifications:
- Essential Qualifications
- Good verbal and written communication skills
- Bilingual in English and Mandarin, Malay, or Tamil to effectively converse with callers
- Proficient in Microsoft Office (e.g., Word, Excel) and use of e-forms
- Able to work with databases
- Self-driven, able to work independently, meticulous, and organized
- Good team player, customer-oriented with good interpersonal skills
- Preferred Qualifications
- Prior customer service/call centre experience
Skills and Competencies
In addition to the essential qualifications, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Proficient in Microsoft Office and database management
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a valued member of our team, you will have opportunities to develop your skills and advance your career. We offer a comprehensive training program to ensure your success in this role, as well as ongoing learning and development opportunities to help you grow professionally and personally.
Work Environment and Company Culture
Our company culture is built on the values of excellence, innovation, and teamwork. We foster a collaborative and inclusive work environment that encourages open communication, creativity, and continuous learning. Our team is comprised of dedicated professionals who share a passion for making a positive impact in the lives of our customers.
Compensation, Perks, and Benefits
We offer a competitive salary range, depending on experience, as well as a range of benefits, including:
- Comprehensive training program
- Ongoing learning and development opportunities
- Collaborative and inclusive work environment
- Opportunities for career growth and advancement
- Competitive salary and benefits package
How to Apply
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Conclusion
Joining blithequark as a Customer Service & Data Entry Officer is an excellent opportunity to develop your skills, advance your career, and make a positive impact in the lives of our customers. With our comprehensive training program, ongoing learning and development opportunities, and collaborative work environment, you will be well-equipped to succeed in this role and achieve your career goals. Apply now to take the first step towards an exciting and rewarding career with blithequark!
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