Are you ready to embark on a thrilling journey, where every day brings new challenges and opportunities to grow? Join the arenaflex family, and you'll discover a world of possibilities, both at work and during your time off. As a Customer Service Manager at arenaflex, you'll be at the forefront of delivering exceptional customer experiences, while fostering a culture of safety, teamwork, and leadership.
**Why You'll Love This Job**
At arenaflex, we're on a mission to revolutionize the way we serve our customers and employees alike. As a Customer Service Manager, you'll play a pivotal role in shaping the future of our airport workforce management. Here are just a few reasons why you'll love this job:
* **Leadership Opportunities**: arenaflex is committed to developing the next generation of leaders. With our leadership program, you'll have the chance to develop your skills, knowledge, and network within the company, and become the best leader you want to be.
* **Safety-Conscious Environment**: As a Customer Service Manager, you'll be responsible for ensuring a safe, high-performing operation that delivers exceptional customer experiences. You'll lead, engage, coach, and develop front-line team members to create a culture of safety, reliability, and quality.
* **Dynamic Work Environment**: arenaflex is a fast-paced, dynamic organization that thrives on innovation and teamwork. If you're passionate about safety, leadership, and delivering exceptional customer experiences, this is the perfect opportunity for you.
* **Career Growth**: As a Customer Service Manager, you'll have the chance to develop your skills and expertise, and take on new challenges that will help you grow both personally and professionally.
**What You'll Do**
As a Customer Service Manager at arenaflex, your responsibilities will include:
* **Driving Operational Excellence**: You'll be responsible for driving operational excellence, while maintaining a safety-conscious environment that promotes end-to-end exceptional customer service.
* **Safety Advocacy**: You'll be a safety advocate, identifying and addressing safety concerns as needed.
* **Team and Individual Goal Setting**: You'll establish team and individual goals in support of departmental and company objectives, and coach and mentor front-line team members in skill development, customer service elevation, and company culture behaviors.
* **Effective Relationship Building**: You'll establish and promote effective relationships with team members, fostering compassion, authenticity, integrity, respect, and dignity.
* **Resource Allocation**: You'll effectively allocate resources and provide appropriate support to enable teams to deliver on operational goals in a safe manner.
* **Safety Audits and Investigations**: You'll conduct self-audits, observations, root cause investigations, and other related safety engagements to ensure the ongoing safety and reliability of our operation.
* **Communication and Collaboration**: You'll promote effective communication among departments to engage our team to work together to achieve common goals.
* **Familiarity with Joint Collective Bargaining Agreement (JCBA)**: You'll be familiar with the JCBA and ensure team members adhere to corporate policy/procedure.
* **Core Values**: You'll embody the core values of arenaflex, including passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty.
* **Complex Staffing Issues**: You'll be able to solve complex staffing issues with minimal oversight.
* **Communication and Software Proficiency**: You'll be a strong communicator with all levels of the operation, and proficient in multiple software programs, including GS Realtime, Prime, GETNG, and SABRE.
* **Time Management and Flexibility**: You'll be proactive and efficient with time management, and able to work extra hours when operational needs arise.
* **Rotating Shifts**: You'll be able to work rotating shifts, including weekends, holidays, and days-off.
**All You'll Need for Success**
To succeed as a Customer Service Manager at arenaflex, you'll need:
* **High School Diploma or GED Equivalency**: A high school diploma or GED equivalency is required.
* **Previous Airport Customer Service Experience**: Previous airport customer service experience is preferred.
* **Leadership Experience**: 2 years of experience leading others is preferred.
* **Knowledge of Company Policies and Procedures**: Knowledge of company policies and procedures, and functional automation applications is preferred.
**Skills, Licenses & Certifications**
To excel as a Customer Service Manager at arenaflex, you'll need:
* **Proactive Employee Engagement**: The ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment.
* **Active Listening**: The ability to actively listen, giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
* **Critical Thinking**: Critical thinking ability, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
* **Performance Monitoring**: The ability to monitor and assess performance of self, team members, and the operation to make improvements or take corrective action.
* **Decision Making**: Strong decision-making skills, with the ability to use sound business judgment to resolve issues with internal and external customers.
* **Collaboration and Communication**: The ability to work independently as well as collaboratively, and communicate effectively with all levels of the operation.
* **Microsoft Office Proficiency**: Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
* **USPS Clearance**: Has USPS clearance or the ability to obtain USPS clearance.
**What You'll Get**
As a Customer Service Manager at arenaflex, you'll enjoy a range of benefits, including:
* **Travel Perks**: Travel the world with your family and friends, reaching 365 destinations on more than 6,800 daily flights across our global network.
* **Health Benefits**: Access to health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more.
* **Wellness Programs**: Take advantage of wellness programs that provide you with the right tools, resources, and support to be the best version of yourself.
* **401(k) Program**: Available upon hire, with employer contributions to your 401(k) program after one year.
* **Additional Benefits**: Enjoy a range of additional benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at arenaflex**
At arenaflex, we're committed to creating an inclusive work environment that celebrates diversity and promotes equality. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
**Are You Ready to Join the arenaflex Team?**
If you're passionate about delivering exceptional customer experiences, leading a team, and growing your career, we want to hear from you. Apply now to become a Customer Service Manager at arenaflex, and join a team that's shaping the future of our industry.
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