At arenaflex, we're committed to empowering individuals and communities through education, training, and employment. As a leading non-profit organization, we're dedicated to creating a culture of inclusivity, diversity, and innovation. We're seeking an experienced Customer Service Manager to join our team and lead our retail operations to new heights.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that has been named a Best Place to Work by the Phoenix Business Journal for four out of the last five years. We've achieved double-digit growth year after year for nearly a decade, and our commitment to diversity and success has earned us a reputation as a leader in our industry. Our mission is to empower individuals and communities through education, training, and employment, and we're passionate about creating a culture of inclusivity, diversity, and innovation.
**Job Summary**
As a Customer Service Manager at arenaflex, you'll be responsible for overseeing the daily operations of our retail stores, leading a team of Retail Sales Associates, and driving business results. You'll be the face of our organization, ensuring that our customers receive exceptional service and that our stores are clean, well-kept, and reflect the arenaflex brand. If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you.
**Key Responsibilities**
* Execute the retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
* Make decisions on matters relating to the day-to-day retail operation within your defined work area.
* Conduct new goods inventory and ensure proper reporting.
* Reconcile and balance all daily paperwork.
* Ensure Team Members deliver excellent customer service to donors and customers.
* Work to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
* Maintain the day-to-day operations of the store, including managing and meeting Team Member and customer needs.
* Ensure store locations are clean, well-kept, and reflect the arenaflex brand appropriately.
* Transfer to different stores at any given time due to business needs.
* Oversees and maintains the day-to-day operations of the sales floor, including daily maintenance, custodial duties, and floor standards.
* Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
* Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various arenaflex divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
* May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
* Processes complex sales transactions, including customer returns.
* Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
* Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
* Provides regular mentoring, training, and coaching to develop skills of Team Members.
* Plays a critical role in driving company culture change efforts and change management processes.
* Models arenaflex Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
**Essential Qualifications**
* High School Diploma, GED, or equivalent work experience
* One-year work experience in Retail Management, preferred
* One-year customer service experience required
* Proficient in Microsoft Office Suite
* Ability to pass a background check and drug screen, where applicable for position
* Ability to speak and read English proficiently
**Preferred Qualifications**
* Bachelor's degree in Business Administration, Marketing, or related field
* Two or more years of experience in Retail Management
* Proven track record of success in driving business results and leading high-performing teams
**What We Offer**
* Comprehensive Total Rewards package, including:
+ 5 Medical Plans
+ Employer Funded Health Reimbursement Account (HRA)
+ 3 Dental Plans
+ Vision Plan
+ 401K (Immediate participation upon hire)
+ Employer Paid Life Insurance
+ Employee Assistance Program (EAP)
+ Paid Time Off; Sick and Vacation
+ Paid Holidays
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and onboarding program
**How to Apply**
If you're a motivated and results-driven leader with a passion for customer service, we want to hear from you. Please submit your application, including your resume and cover letter, through our website. We're an equal opportunity employer and welcome applications from diverse candidates.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [HR Email]. We're committed to making our website accessible to all users and are happy to provide assistance with the application process.
**Accessibility Statement**
arenaflex is committed to making our website accessible to all users. If you have any questions or concerns about accessibility, please contact our HR team at [HR Email]. We're happy to provide assistance with the application process and to ensure that our website is accessible to all users.
**Disclaimer**
arenaflex is a non-profit organization that is committed to empowering individuals and communities through education, training, and employment. We're a leader in our industry and have been named a Best Place to Work by the Phoenix Business Journal for four out of the last five years. We're passionate about creating a culture of inclusivity, diversity, and innovation, and we're committed to making a positive impact in our community.
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