**Join arenaflex's dynamic team as a Customer Service Phone Representative and become an integral part of our Fitness Service and Sales Department. As a remote in-home representative, you will have the opportunity to work from the comfort of your own home while making a real difference in the lives of our customers.**
**About arenaflex**
arenaflex is a rapidly growing company that values its people and their commitment to service. We are dedicated to providing an exceptional customer experience, and we are looking for talented individuals like you to join our team. Our company culture is built on core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork, and working at your top level of excellence. These values have driven our employees to have the ultimate communication experience with our callers, and we are proud to be a leader in the industry.
**Job Summary**
We are seeking an experienced Customer Service Phone Representative to join our Fitness Service and Sales Department. As a representative, you will be the first point of contact for our customers, providing exceptional service and support through inbound and outbound calls, SMS messages, and email communications. If you have a passion for delivering outstanding customer service, a positive attitude, and a strong work ethic, we want to hear from you!
**Key Responsibilities**
* Deliver excellent service as the first point of contact to our customers
* Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
* Make outbound appointment setting calls from already generated inquiries
* Maintain accurate and useful database records
* Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
* Perform basic account maintenance activities
* Meet Quality Assurance Requirements and other key performance metrics
**Essential Duties and Responsibilities**
* Have a designated and approved in-home workspace
* Have a secondary work place in case your approved home space has technical difficulties
* Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
* Receive inbound calls
* Place outbound follow-up calls
* Answer SMS messages
* Answer questions about the product details, the company, and issues about accounts for the customers
**Specific Knowledge, Skills and Abilities**
* Excellent interpersonal, written, and oral communication skills
* Ability to type 40 wpm+
* Ability to work on a computer for extended hours as scheduled
* Ability to speak on the phone and send follow-up emails for extended hours as scheduled
* Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
* Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
* Previous call center experience preferred
* Ability to learn and navigate new software quickly
* Previous telesales experience a plus, but not required
* Fitness industry experience a PLUS!
**What We Offer**
* Competitive Base Wages
* Group Healthcare Plan
* Paid Time Off
* Company Training
* Career Advancement Opportunities
* A great incentive program to boost your drive and eagerness to do a great job
* A Fitness Reimbursement Program to promote health
* Career development programs to nurture your skills and abilities in a growing company
**Work Environment and Company Culture**
As a remote in-home representative, you will have the flexibility to work from the comfort of your own home. Our training program will prepare you to work from home with ease, and our MI area manager will be your direct contact for any questions or concerns. We value our employees' well-being and offer a supportive work environment that encourages teamwork, open communication, and professional growth.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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