Welcome to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences through innovative online chat solutions. As a rapidly expanding company, we are seeking a highly motivated and experienced issue solver to join our team as an Online Chat Specialist (Entry Level). If you are a people person with a passion for providing top-notch service, we want to hear from you! Our team is dedicated to engaging with site visitors, responding to queries, and providing prompt and accurate assistance to customers.
About the Role
As an Online Chat Specialist (Entry Level) at blithequark, you will be responsible for performing a variety of customer service-related tasks for our business and clients while reporting to the Online Chat Manager. Using online chat software, you will engage regularly with visitors to our clients' websites, providing exceptional service in real-time. Your ability to manage multiple information demands and stay calm under pressure will be essential in this role. You will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Key Responsibilities
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to the Online Chat Manager when appropriate
- Create relationships with new customers to better understand and achieve their needs
- Respond to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
- Promote interest in client products and services
- Consistently achieve established standards of the position
- Continually portray and project a positive and professional image
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
Qualifications and Skills
To be successful in this role, you will need to possess a strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. You should have:
- PC keyboarding and internet experience
- Strong communication and interpersonal skills, including written and verbal
- An upbeat, positive attitude and professional demeanor
- Articulate and well-accommodated to a client-facing role
- Ability to compose professional emails
- Proficient written and verbal communication skills in English
- Basic technical skills (able to navigate through smartphone and computer applications)
- An upbeat, positive, kind, and empathetic personality
What We Offer
At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:
- Company equity program
- Medical, dental, life, and vision insurance
- Unlimited paid time off
- Paid family leave
- Short-term disability
- 401k plan
- Reimbursement for education and professional development
- Employee assistance program
Career Growth and Development
At blithequark, we are dedicated to helping our employees grow and develop in their careers. As an Online Chat Specialist (Entry Level), you will have access to a range of training and development opportunities, including:
- Ongoing coaching and feedback
- Professional development workshops and training sessions
- Opportunities for career advancement and progression
- A supportive and collaborative team environment
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be able to work from the comfort of your own home, with the flexibility to manage your own schedule. Our company culture is built on the values of teamwork, innovation, and customer satisfaction, and we are looking for individuals who share these values and are passionate about delivering exceptional customer experiences.
How to Apply
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and welcoming you to our team at blithequark!
Conclusion
At blithequark, we are committed to delivering exceptional customer experiences through innovative online chat solutions. As an Online Chat Specialist (Entry Level), you will play a critical role in helping us achieve this goal. With a comprehensive range of benefits, ongoing training and development opportunities, and a supportive and collaborative team environment, this is an exciting opportunity for anyone looking to grow and develop their career in customer service. So why not apply today and join our dynamic team at blithequark?
Apply Now