At arenaflex, we're on a mission to bring unnecessarily awesome beverage options to more people while promoting and funding alternative art, music, and entertainment. As one of the nation's fastest-growing beverage brands, we're looking for a highly motivated and customer-focused Customer Service Representative to join our team. In this role, you'll act as the single point of contact with our Amazon customer as well as the arenaflex Amazon Key Account team and Supply Chain team, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently.
**About arenaflex**
arenaflex is a healthy beverage company with ice-cold sustainable cans designed to murder your thirst. Founded in January 2019 and based in Los Angeles, California, we're one of the nation's fastest-growing beverage brands, taking a completely unnecessary approach to canned water and iced teas. Our commitment to sustainability, innovation, and customer satisfaction has earned us recognition as LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and Medium's cult-worthy brands among other accolades.
**Role Overview**
As a Customer Service Representative, you'll be responsible for providing dedicated support to Amazon as one of our key clients. You'll act as an extension of our Supply Chain team, proactively managing orders to optimize service, troubleshooting timing of supply, managing discontinued products, and anticipating availability of product. Your key focus areas will include:
* **Customer Centric Approach**: Serving as a direct point of contact for Amazon's customer service team to understand their needs and strengthen the relationship, while translating their needs to the arenaflex Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintaining clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identifying and resolving potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Acting with urgency to meet deadlines, ensuring order processing activities are completed to prevent order delivery delays.
* **Reliability and Consistency**: Ensuring accuracy and detail orientation in all workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Providing feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meeting or exceeding performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Key Skills and Qualifications**
* A minimum of 4+ years of relatable Customer Service experience.
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred.
* Exceptional verbal and written communication skills.
* Strong problem-solving and critical-thinking abilities.
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data.
* Experience using a CRM system and other customer support tools is a plus.
* Ability to work in a fast-paced environment and manage multiple priorities.
* High attention to detail and organizational skills.
* Team-oriented mindset with a proactive approach to challenges.
* Deep comfort working in a remote role as part of a remote team.
* Role may require overtime as needed to ensure customer coverage needs are always met.
**Benefits and Perks**
At arenaflex, we believe that killer benefits make all the difference. That's why we offer:
* Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA), FSA, and Dependent Care FSA.
* Guardian dental and vision coverage.
* UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage.
* 100% match of your Empower Retirement contributions up to 4% after just three months.
* Student Loan Retirement Match to help crush your student debt while saving for retirement.
* Wellness perks, including Headspace, ClassPass memberships, and a robust EAP, to help you keep your soul hydrated.
* SNOO Bassinets to give your little ones the VIP treatment.
* Nationwide pet insurance to keep your furry friends happy and healthy.
* 17 paid holidays, Flex PTO, and travel assistance.
**Compensation**
The typical salary range for this position is $25-27 per hour ($52,000 - $56,160 annualized). The actual salary offer will take into account multiple factors, including skills, experience, education, and location.
**How to Apply**
If you're passionate about delivering exceptional customer service and joining a dynamic team that's making a difference in the beverage industry, apply now! Ensure your arenaflex job offer is legitimate and don't fall victim to fraud. arenaflex never seeks payment from job applicants and will never request a meeting via Skype. arenaflex recruiters will only reach out to candidates from an
[email protected] email address. For added security, where possible, apply through our company website at www.arenaflex.com/pages/careers.
Apply Job!
Apply for this job