**Job Summary:**
Join the arenaflex team as an Experienced Customer Service Representative - APPRAISER, where you will play a vital role in projecting a positive and professional image of the arenaflex Appraiser's Office to all customers. As a key member of our team, you will provide clear and accurate information and assistance to internal and external customers, ensuring seamless communication and exceptional customer service. If you have a passion for delivering top-notch customer experiences and are eager to grow your career in a dynamic and supportive environment, we encourage you to apply.
**About arenaflex:**
arenaflex is a leading organization dedicated to providing exceptional services to our community. Our team of dedicated professionals is committed to delivering high-quality services, fostering a culture of excellence, and promoting a positive work environment. As an Experienced Customer Service Representative - APPRAISER, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.
**Key Responsibilities:**
As an Experienced Customer Service Representative - APPRAISER, you will be responsible for:
* Providing information orally, written, and in person to internal and external customers regarding all aspects of the arenaflex Appraiser's Office processes, procedures, and data.
* Responding factually and efficiently to the needs of customers, ensuring timely and accurate resolution of inquiries and issues.
* Assisting property owners and/or their representatives with preparation of information for the appeals process, including Individual Personal Property Accounts, Business Property Accounts, Appraised Valuation Appeal Forms, and Real Estate Accounts.
* Working with departments/divisions to reconcile any changes, questions, inequities, and production needs, ensuring seamless communication and collaboration.
* Researching and preparing Change Orders for Personal Property Accounts and Real Estate Accounts, as well as assisting with research of property valuation history and navigation of the Appraiser's Office website.
* Assisting organizations and customers with completing the necessary paperwork for consideration of exemption from ad valorem taxation, including entering and updating exemption application information into the Exemption Database.
* Preparing exemption applications for field inspection, processing BOTA Orders, and making necessary changes in Orion and Aumentum System.
* Reducing or removing penalties based on PVD directives and guidelines, office policies and procedures, and pro-rating or removing taxable value based on PVD directives and guidelines, office policies and procedures.
* Assisting and processing tax grievance applications, including researching and preparing Change Orders for Tangible Individual Personal Property Accounts, Tangible Business Property Accounts, and Real Estate Accounts.
* Discovering, listing, and valuing personal and business property assets, as well as researching and correcting discrepancies.
**Essential Qualifications:**
* High school diploma or equivalent.
* One year of customer service experience in a professional office setting or administrative support.
* Successful completion of the following courses within three years of hire date:
+ International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal.
+ Uniform Standards of Professional Appraisal Practice (USPAP).
+ Kansas Property Tax Law.
+ Kansas Personal Property Valuation and Assessment.
+ Orion Introduction and Overview of Basic Functionality.
**Preferred Qualifications:**
* Two years of mass appraisal experience.
* Associate's degree from an accredited college or university in Urban Planning, Real Estate, Accounting, Economics, Business Administration, or a related field.
* One or more of the following professional designations:
+ Registered Mass Appraiser (RMA).
+ Certified Assessment Evaluator (CAE).
+ Residential Evaluation Specialist (RES).
+ Mass Appraisal Specialist (MAS).
+ Assessment Administration Specialist (AAS).
**Skills and Competencies:**
* Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external customers.
* Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide accurate information.
* Proficiency in Orion and Aumentum System, as well as other relevant software and technology.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines.
* Strong attention to detail and organizational skills, with the ability to maintain accurate records and files.
* Ability to work collaboratively as part of a team, with a positive and professional attitude.
**Career Growth Opportunities and Learning Benefits:**
As an Experienced Customer Service Representative - APPRAISER at arenaflex, you will have the opportunity to:
* Develop your skills and knowledge in mass appraisal, customer service, and communication.
* Work with a dynamic team of professionals who are passionate about delivering exceptional services.
* Participate in ongoing training and professional development opportunities, including courses and workshops.
* Collaborate with departments/divisions to resolve complex issues and improve processes.
* Contribute to the growth and success of arenaflex, while making a positive impact on our community.
**Work Environment and Company Culture:**
arenaflex is committed to creating a positive and inclusive work environment that fosters a culture of excellence, collaboration, and innovation. As an Experienced Customer Service Representative - APPRAISER, you will be part of a dynamic team that is passionate about delivering exceptional services and making a difference in the lives of our customers.
**Compensation, Perks, and Benefits:**
arenaflex offers a comprehensive benefits package, including:
* Competitive hourly rate of $17.36 per hour.
* Comprehensive health coverages, including medical, dental, and vision insurance.
* Paid leave, including vacation, sick leave, and holidays.
* Regular compensation reviews and opportunities for career growth and advancement.
* Professional development opportunities, including training and education.
* A supportive and inclusive work environment that fosters a culture of excellence and collaboration.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional services, we encourage you to apply for the Experienced Customer Service Representative - APPRAISER position at arenaflex. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer, committed to making the application, interview, and pre-employment testing process accessible to qualified persons with disabilities as defined by the Americans with Disabilities Act. If you wish to volunteer information regarding any special assistance you may need, please contact the arenaflex ADA Coordinator at [insert contact information].
Apply for this job