Join arenaflex, the innovative leader in the automotive retail industry, where we're revolutionizing the way cars are bought and sold. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, supporting our Service Department, and driving business growth.
**About arenaflex**
arenaflex disrupted the auto industry by introducing a customer-centric approach, transparency, and high integrity. Our commitment to innovation has made us the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates works together to deliver iconic customer experiences, helping every associate grow their career and achieve their best.
**Job Summary**
Under general supervision, you'll deliver exceptional customer service by supporting the Service Department, assisting customers on the phone and in person, and ensuring seamless service and repair processes. As a Customer Service Representative, you'll be accountable for:
**Key Responsibilities**
* Answer all incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone throughout the entire customer interaction.
* Assist Customer Advisors/Service Consultants with customers when needed.
* Answer basic service department questions, schedule service appointments, and route customers' calls.
* Provide written messages to the responsible party in a timely manner.
* Complete reminder calls for customers scheduled for an appointment.
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
* Contact customers with Repair Requests to schedule appointments.
* File repair orders and all supporting documentation daily.
* Audit all sublet invoices to ensure they are processed and resolved per arenaflex Guidelines.
* Ensure the loaner log and dealer tags are always in compliance with audit requirements.
**Essential Qualifications**
* Accountable to Associate 1 Competency Model.
* Demonstrate exceptional interpersonal, communication, and customer service skills.
* Demonstrate exceptional telephone etiquette and active listening skills.
* Execute Retail Service Standardized Work.
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
* Maintain or exceed arenaflex guidelines for customer satisfaction.
* Read, interpret, and transcribe data in order to maintain proper records.
* Intermediate computer skills, including spreadsheet knowledge.
**Preferred Qualifications**
* Successfully work with associates in other departments within the store.
* Perform multiple duties in a high-energy, fast-paced working environment.
* Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
* Stay current in arenaflex-provided training in all areas of the Service process.
* Possess intermediate computer skills.
**Working Conditions**
* Primarily indoor environment; may include working at times in noisy conditions.
* May require sitting or standing for extended periods of time.
* Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
* Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
* Adhere to all arenaflex policies, including but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to training and development, providing opportunities for growth and career advancement.
* Our comprehensive training programs will help you develop the skills and knowledge needed to succeed in your role.
* Collaborate with a diverse team of professionals who share your passion for delivering exceptional customer experiences.
**Work Environment and Company Culture**
* arenaflex is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
* Upon an applicant's request, arenaflex will consider reasonable accommodation to complete the arenaflex Job Application.
* arenaflex is recognized for its commitment to diversity and inclusion, and we strive to create a workplace that reflects the communities we serve.
**Compensation, Perks, and Benefits**
* Competitive salary and benefits package.
* Opportunities for career growth and advancement.
* Comprehensive training programs.
* Collaborative and diverse work environment.
* Flexible work hours and schedules.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and joining a dynamic team of professionals, apply now to become a Customer Service Representative at arenaflex.
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