At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative in our beverage delivery space, you'll play a vital role in providing world-class support to our residential and commercial clients. If you're a customer-centric individual with a passion for delivering top-notch service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the beverage delivery space. Our mission is to revolutionize the way people enjoy their favorite beverages, and we're committed to delivering exceptional customer experiences that make a lasting impact. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering outstanding service.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional support to our clients through phone-based interactions. Your primary goal will be to diagnose customer needs and concerns, provide creative solutions, and exceed customer expectations. If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
**Responsibilities**
* Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handle difficult customer calls in a courteous and professional manner
* Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities
* Display exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieve monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Use negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers support channels
* Primarily phone-based support
**Qualifications**
* High school diploma, GED, or equivalent work experience
* Minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* Ability to thrive in a fast-paced environment
* Ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
* The employee must have a space in his or her place of residence suitable for the installation of a Home Agent workstation
* Work environment must be free from distractions, including any background noise that impacts the customer experience
* The work environment should be kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* Must have an internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). You may not use satellite internet providers
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
* Typically 40-50 calls per day
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a leading provider in the beverage delivery space
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
**Contact Information**
For more information about this opportunity, please contact our recruitment team at [arenaflex email address]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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