At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative in our beverage delivery space, you'll play a vital role in providing world-class support to our residential and commercial clients. If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you.
**About arenaflex**
arenaflex is a leading national brand in the beverage delivery space, dedicated to providing innovative solutions that quench the thirst of our customers. With a commitment to excellence and a passion for customer satisfaction, we're constantly striving to improve our services and exceed the expectations of our clients. As a Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our customers.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team on a contract basis for 4 months, with potential for extension. As a Customer Service Representative, you'll be responsible for providing exceptional customer support through phone calls, resolving customer issues, and achieving monthly sales/product education goals. If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you.
**Responsibilities**
As a Customer Service Representative, your key responsibilities will include:
* Responding to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service and diagnosing customer needs and concerns
* Handling difficult customer calls in a courteous and professional manner
* Correctly entering information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns
* Communicating company policies and providing creative approaches to resolve customer issues such as billing errors or service opportunities
* Displaying exceptional decision-making and problem-solving capabilities to take immediate action on all calls
* Achieving monthly sales/product education goals by making recommendations from our healthy hydration portfolio
* Using negotiation skills to provide alternative approaches to resolve customer issues and take immediate action to retain customers' support channels
* Primarily phone-based support
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma, GED, or equivalent work experience
* A minimum of 1-year previous customer service and/or call center experience
* Previous experience with live chat and/or customer retention is a plus but not required
* The ability to thrive in a fast-paced environment
* The ability to display business maturity at all times and work efficiently without on-site supervision
**Technical Qualifications and Requirements**
To ensure your success in this role, you'll need:
* A space in your place of residence suitable for the installation of a Home Agent workstation
* A work environment that's free from distractions, including any background noise that impacts the customer experience
* A work environment that's kept in a tidy condition and suitable for safekeeping of confidential and sensitive customer information
* Prior experience with setting up and troubleshooting remote workstation (i.e. computer, phone, modem, router, etc.) preferred
* An internet connection with a minimum of 100 mbps download and 15 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)
* Your computer must be directly connected to router/modem via Ethernet cable as you cannot use a wireless (WIFI) connection
**Call Volume**
You can expect to handle approximately 40-50 calls per day.
**What We Offer**
As a Customer Service Representative at arenaflex, you'll enjoy:
* A competitive salary and benefits package
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
* A comprehensive training program to ensure your success
* A chance to make a real difference in the lives of our customers
**How to Apply**
If you're a customer-focused individual with a knack for problem-solving and a passion for delivering outstanding results, we want to hear from you. Please submit your resume by clicking the "Apply Now" button below.
**Apply Now**
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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