At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Experienced Customer Service Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our customers. If you're passionate about building strong relationships, resolving issues efficiently, and working in a dynamic environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading supplier of innovative products and services in North America. With a rich history dating back to 1975, we've established ourselves as a trusted partner for businesses and individuals alike. Our commitment to excellence, customer satisfaction, and community involvement has earned us numerous prestigious awards, including Top 5 fastest growing companies, Supplier Diversity Award, and Top Workplaces Award winner multiple times.
**Job Summary**
As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service, handling customer transactions, and building strong relationships with our clients. You'll work closely with our sales team to resolve customer issues, provide product information, and ensure timely delivery of materials. If you're a team player with excellent communication skills, a customer-focused approach, and a passion for delivering exceptional service, we encourage you to apply.
**Key Responsibilities**
* Ensure effective and efficient handling of customer transactions, including sales calls, orders, and payments
* Accurately record and maintain customer contact information and details
* Build and maintain strong customer relationships on behalf of arenaflex
* Handle inbound sales calls and initiate outbound sales calls as necessary
* Consistently follow up on commitments made to customers in a timely manner
* Monitor stock levels to facilitate effective handling of customer orders
* Assist customers in determining their order requirements and needed services
* Appropriately identify and escalate any customer issues as they arise
* Provide price quotes, credit terms, and process sales orders accurately
* Process sales transactions and handle payments accurately and efficiently
* Coordinate trucking and delivery of materials to customers based on delivery schedules
* Create shipping orders and packing lists as needed
* Address any customer issues that may arise during the delivery process
* Provide support to the Sales Representatives as needed
* Demonstrate a customer-focused approach, effective collaboration, and clear communication within the team
* Maintain up-to-date knowledge of arenaflex products and services
* Perform any additional duties as required or requested
**Education and/or Experience Requirements**
* High School Education Required. Some college work completed preferred
* Minimum 2 years' customer service experience
* Clear communication with the ability to use positive language
* Attentiveness
* Proven ability to handle multiple tasks at once
* Goal-oriented focus
* Good mathematical skills; ability to do calculations quickly
* Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment
* Intermediate skills in MS Outlook, Word, and Excel
* Bilingual (Spanish) preferred
**Physical Demands**
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
* The employee must occasionally lift, pull, and move up to 25 pounds. Specific vision abilities required by this job include close vision.
**Benefits**
* arenaflex offers a comprehensive benefits package that includes:
+ Referral, Holiday, and Annual Bonuses
+ Annual pay increases
+ Paid Time Off
+ Medical, Dental, and Vision Insurance
+ Company-paid Short Term and Long Term disability
+ Company-paid Life Insurance
+ Tuition Reimbursement
+ Traditional and Roth 401(k) plans with company matching contributions
+ Charitable donation matching programs
+ Free, company-sponsored 1-on-1 tutoring for children/dependents of arenaflex employees in grades K-12, including free tutoring for SAT and ACT tests
**Work Environment and Company Culture**
* arenaflex is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination.
* Our company culture is built on the values of teamwork, customer satisfaction, and continuous improvement. We encourage open communication, collaboration, and a customer-focused approach.
* arenaflex provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.
**Compensation and Perks**
* This hourly, non-exempt position pays from $18 to $21 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $51,940 and $68,305 annually, or more, depending on experience, overtime hours, and bonuses.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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