At arenaflex, we are seeking an experienced and skilled Customer Service Representative to join our team in Maumee, OH. As a key member of our Force and Motion Control SBU, you will play a vital role in ensuring the smooth operation of our customer service processes, contract administration, and customer engagement.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the force and motion control industry. Our company is committed to delivering exceptional customer service, quality products, and timely solutions to our customers. We are a dynamic and growing organization that values teamwork, innovation, and customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service, contract administration, and customer engagement. You will be the primary point of contact for customers regarding orders, quotes, deliveries, changes, shipping, and data entry. You will also be responsible for reviewing and disseminating contract terms and conditions, special instructions, configuration changes, quality, pricing, and other requirements throughout the organization.
**Core Responsibilities**
* **Primary Customer Contact**: Serve as the primary point of contact for all customer inquiries regarding orders, quotes, deliveries, changes, shipping, and data entry. Respond to customer inquiries in a timely and professional manner through verbal and written communication.
* **Contract Review and Administration**: Review customer purchase orders, quotes, and customer-specific requirements to ensure compliance with corporate policies and divisional operating procedures. Work with the Customer Service Supervisor to resolve customer requirements and draft correspondence for external and internal customers.
* **Contract Dissemination**: Disseminate contract terms and conditions, special instructions, configuration changes, quality, pricing, and other requirements throughout the organization in accordance with written procedures.
* **Contract Compliance**: Follow contract processes to ensure compliance with corporate and divisional policies (including Price Policy) and contract terms and conditions. Work with the Customer Service Supervisor and Customer Service Manager to establish proper direction and guidance to functional areas to ensure proper administration of contract requirements.
* **Document Management**: Capture contractual documents, distribute copies to appropriate parties, and retain them in accordance with internal and/or customer retention requirements.
* **Divisional Policies and Procedures**: Possess a vast knowledge of divisional policies and procedures to resolve customer inquiries relating to product application, customer-specific requirements, and quality claims.
* **Quote and Solicitation Review**: Review customer requests for quotes and government solicitations (with guidance from the Contracts & Customer Service Supervisor and Customer Service Manager). Coordinate with the sales team and functional areas on new opportunities.
* **Data Entry and Accuracy**: Input data (sales orders, RFQ, pricing, status, etc.) into the ERP system and ensure data is accurate and complete.
* **Export Compliance**: Raise export compliance concerns to the Division Export Compliance Administrator (DECA) when required.
* **Customer Account Setup**: Coordinate with finance to set up new customer accounts, obtain tax-exempt documentation, and validate purchase orders for alignment to company payment terms and conditions.
* **Account Receivable Initiatives**: Support Account Receivable initiatives by resolving pricing and shipping discrepancies.
* **Continuous Improvement**: Collaborate with all functional areas to identify opportunities that support continuous improvement initiatives.
* **Professional Business Relationships**: Maintain professional business relationships with customers. Share information with Sales and Marketing to maintain competitiveness.
* **Business Opportunities**: Share business opportunities that result from new product introductions to customers and pass opportunities onto the Sales Team.
* **Collaboration with Operations**: Collaborate with Operations to execute expedites, track information, and process courier claims.
* **RGA, Credits, and Debits**: Process RGA, credits, and debits utilizing division guidelines.
* **Other Projects and Responsibilities**: Perform other projects and responsibilities as assigned.
**Qualifications**
* **Minimum of Two Years of Experience**: Minimum of two years of prior experience in Customer Service or a related position, preferably in the Distribution industry.
* **Excellent Communication Skills**: Exemplary oral and written communication skills.
* **ERP System Experience**: Experience working in an ERP system required.
* **Microsoft Office Applications**: Experience working with Microsoft Office Applications (Outlook, Excel, Word, etc.) required.
**Education Requirements**
* **High School Diploma or Equivalent**: High School Diploma or equivalent required.
* **Associate Degree Preferred**: Associate degree preferred.
**What We Offer**
* **Competitive Compensation and Benefits**: Competitive compensation and benefits package.
* **Opportunities for Growth and Development**: Opportunities for growth and development in a dynamic and growing organization.
* **Collaborative Work Environment**: Collaborative work environment with a team of experienced professionals.
* **Professional Development**: Opportunities for professional development and training.
* **Recognition and Rewards**: Recognition and rewards for outstanding performance.
**How to Apply**
If you are a motivated and experienced Customer Service Representative looking for a new challenge, please submit your application to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Note**: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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