At arenaflex, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem... That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
**About arenaflex**
arenaflex is a leading provider of on-demand data solutions for auto finance, government, and law enforcement organizations. Utilizing a national network of digital recognition technology devices, arenaflex aggregates and stores real-time intelligent data in a centralized, secure database, subject to the most stringent privacy and compliance standards available today. Our technology is nothing without the people behind it.
**Job Description**
We are a leader in the Repossession industry and are seeking a detail-oriented, driven Customer Service Processor to join our team. This position involves administering the acceptance of assignments from client/lenders, processing the assignments, processing the completion of services, and release of lender asset, upon execution of service. The position will involve processing client/agent requests while managing a high call volume in a high multi-tasking environment.
**Key Responsibilities:**
* Administer the acceptance of assignments from client/lenders
* Process the assignments, completion of services, and release of lender asset
* Manage a high call volume in a high multi-tasking environment
* Work within multiple systems, utilizing client/lender databases to execute specific lender requirements
* Work in upwards of 15 different tabs between multiple screens
* Provide excellent customer service skills
* Ability to work independently as well as within a team
* Excellent communication skills
* Follow through and ownership of work to completion required
**Essential Qualifications:**
* High School Diploma or equivalent
* Minimum 2 years of customer service experience
* Legal authorization to work in the U.S. indefinitely is required
* Employer work permit sponsorship is not available for this position
* Ability to work remotely without outside distractions
* 40 wpm minimum typing speed
**Preferred Qualifications:**
* Previous collection, repossession, or automotive industry experience
* Microsoft Office and Google Suite product experience
* Ability to handle multitasking on a computer with multiple screens
* Previous experience working in a remote environment
**Skills and Competencies:**
* Excellent customer service skills
* Ability to work independently as well as within a team
* Excellent communication skills
* Ability to manage a high call volume in a high multi-tasking environment
* Ability to work within multiple systems, utilizing client/lender databases to execute specific lender requirements
* Ability to work in upwards of 15 different tabs between multiple screens
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a range of training and development opportunities to help you grow your skills and advance your career
* Collaborate with a talented team of professionals who are passionate about delivering exceptional customer service
* Opportunities for career advancement and professional growth
* Access to industry-leading technology and tools to help you succeed
**Work Environment and Company Culture:**
* arenaflex is a remote-friendly company, offering flexible work arrangements to support work-life balance
* Collaborative and inclusive work environment that values diversity, equity, and inclusion
* Opportunities to participate in community service and volunteer programs
* Access to a range of employee benefits and perks, including incentive bonus plans, medical, dental, and vision benefits, 401K with company match, and more!
**Compensation, Perks, and Benefits:**
* Competitive salary and bonus structure
* Incentive bonus plans
* Medical, dental, and vision benefits
* 401K with company match
* 10 paid holidays
* Generous paid time off packages
* Employee stock purchase plan
* Paid parental and family leave
* And more!
**How to Apply:**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
**Equal Opportunity Employer:**
arenaflex is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic. We are proud of our people-first and community-focused culture, empowering every arenaflex employee to be their most authentic self and to do their best work to deliver on the promise of a safer world.
If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email
[email protected].
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