At arenaflex, we're revolutionizing the way people interact with our company, and we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our Service Department, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers feel valued, heard, and supported throughout their journey with us.
**About arenaflex**
arenaflex is a leader in the retail industry, known for our commitment to honesty, transparency, and high-integrity business practices. With over 200 locations nationwide, we've disrupted the auto industry by providing a unique and personalized experience for our customers. Our team of over 25,000 associates is dedicated to delivering iconic customer experiences, and we're passionate about helping every associate grow their career and achieve their best.
**Job Summary**
As a Customer Service Representative, you'll be responsible for providing exceptional customer service by supporting the Service Department in various ways. You'll be the face of arenaflex, interacting with customers on the phone and in person, and ensuring their needs are met with a smile. If you're a people person with a passion for delivering exceptional experiences, we want to hear from you!
**Key Responsibilities**
* Answer all incoming service calls in a prompt and friendly manner, displaying empathy and a positive tone throughout the entire customer interaction.
* Assist Customer Advisors/Service Consultants with customers when needed, ensuring seamless communication and a smooth experience.
* Answer basic service department questions, schedule service appointments, and route customers' calls to the right person.
* Provide written messages to the responsible party in a timely manner, ensuring all communication is clear and concise.
* Complete reminder calls for customers scheduled for an appointment, ensuring they're informed and prepared.
* Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
* Contact customers with Repair Requests to schedule appointments, ensuring their needs are met promptly.
* File repair orders and all supporting documentation daily, maintaining accurate and up-to-date records.
* Audit all sublet invoices to ensure they're processed and resolved per arenaflex guidelines.
* Ensure the loaner log and dealer tags are always in compliance with audit requirements.
**Job Specifications**
* Accountable to Associate 1 Competency Model
* Demonstrate exceptional interpersonal, communication, and customer service skills.
* Demonstrate exceptional telephone etiquette and active listening skills.
* Execute Retail Service Standardized Work
* Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
* Maintain or exceed arenaflex guidelines for customer satisfaction.
* Read, interpret, and transcribe data in order to maintain proper records.
* Intermediate computer skills, including spreadsheet knowledge.
**Customer Operator Job Description**
* Successfully work with associates in other departments within the store, ensuring seamless communication and collaboration.
* Perform multiple duties in a high-energy, fast-paced working environment, adapting to changing priorities and deadlines.
* Demonstrate above-average communication skills, with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
* Stay current in arenaflex-provided training in all areas of the Service process, ensuring you're always up-to-date on the latest procedures and best practices.
* Possess intermediate computer skills, with the ability to navigate various software systems and tools.
**Working Conditions**
* Primarily indoor environment, with occasional exposure to noisy conditions.
* May require sitting or standing for extended periods, with regular breaks to maintain comfort and productivity.
* Flexible work hours, with shifts that may include nights, weekends, holidays, and 12-hour days.
* Follow all arenaflex, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.
* Adhere to all arenaflex policies, including but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
* Flexible work arrangements to balance work and life
* Access to cutting-edge technology and tools
* A commitment to diversity, equity, and inclusion
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.
Apply for this job