At careerzynith, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative, you'll play a vital role in driving customer satisfaction and loyalty for our customers. If you're a people person with a passion for delivering legendary service, we want to hear from you!
**About careerzynith**
careerzynith is a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate careerzynith's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and improve the overall customer experience
* Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales growth
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, dynamic environment
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and Google Suite
**Preferred Qualifications**
* 1-2 years of customer service experience in a call center or retail environment
* Experience with CRM software and customer relationship management
* Knowledge of shipping, industrial, and packaging materials
* Bilingual or multilingual skills
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and beautifully maintained walking path
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. Our Reno branch is a state-of-the-art facility with modern amenities and a collaborative atmosphere. We're a drug-free workplace and an equal opportunity employer, committed to diversity and inclusion.
**Compensation and Benefits**
* Pay from $22 to $27 per hour with significant growth and earning potential!
* Opportunities for career advancement and professional growth
* Comprehensive benefits package, including health insurance, 401(k), and paid time off
* Tuition Assistance Program and professional development opportunities
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career at careerzynith.
Apply for the job now!