At arenaflex, we're dedicated to helping our customers and employees live life to the fullest by reducing uncertainty, growing assets, and protecting what matters most. As a Customer Service Representative in our Group (dental and vision) insurance division, you'll play a vital role in exceeding customer expectations and achieving customer loyalty. If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a mutual-based organization that's committed to providing quality products and services that help our customers create a brighter future. Our company motto, "Fulfilling Life," reflects our dedication to volunteering, community support, employee well-being, and professional development. As an Equal Opportunity Employer, we're passionate about creating an inclusive culture and diverse workplace where everyone feels valued and respected.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in a remote Texas location. As a key member of our Group (dental and vision) insurance division, you'll be responsible for providing exceptional customer service to dental and vision professionals and insured members. This is an inbound, call center position that requires excellent communication skills, a positive attitude, and a willingness to learn and grow.
**Key Responsibilities**
* Exceed standards of customer service through timely, courteous, and diplomatic handling of customer interactions
* Answer inbound phone calls and communicate effectively with dental and vision professionals and insured members
* Provide website and mobile app navigation support and password resets to customers
* Meet area production standards and Group metrics
* Other duties as assigned
**What You Bring**
* High school diploma or equivalent
* 0-2 years of related experience (contact center, customer service, dental office, and/or insurance experience is highly preferred)
* Ability to work overtime when required to support business needs
* Excellent verbal and written communication skills
* Demonstrates initiative when assessing situations
* Proficient use of computer systems and keyboarding skills
**What We Offer**
* Starting pay rate of $18 per hour
* Hiring/Retention Bonuses up to $850!
* Annual Short-Term Incentive (Bonus) Plan
* Comprehensive Medical, Dental, and Vision insurance
* 401(k) Retirement plan with a company match of up to 3%
* Time off to care for yourself and others
* Opportunities for professional development, career growth, and inclusion
* Additional popular benefits, including tuition reimbursement, student loan repayment, an incentivized well-being program, adoption assistance, paid time off for volunteering, and career development opportunities
**Work Environment and Company Culture**
* Remote work opportunities in Texas
* Collaborative and inclusive team environment
* Commitment to volunteering and community support
* Emphasis on employee well-being and professional development
* Diverse and inclusive workplace culture
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity, or any other characteristic protected by law.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Customer Service Representative in our Group (dental and vision) insurance division.
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