**Join arenaflex, a leading healthcare company, in providing exceptional customer service nationwide for our Fitness Programs.**
Are you passionate about delivering outstanding customer experiences and empowering individuals to live healthier and longer? Do you have a knack for resolving complex issues and providing accurate information in a timely manner? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Fitness Programs. As a key member of our high-volume call center team, you will play a vital role in supporting our company's mission by providing exceptional customer service to our members nationwide.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to empowering individuals to live healthier and longer. We offer a comprehensive range of healthcare services, including fitness programs, to help our members achieve their wellness goals. Our team of dedicated professionals is committed to delivering exceptional customer service and support to our members, and we are seeking like-minded individuals to join our team.
**Remote Worker Considerations**
As a remote worker, you will be trained to work from home in a designated work area with company-provided technology equipment. This position requires a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed). You will be expected to work independently and manage your time effectively to meet the needs of our members.
**Responsibilities**
As an Experienced Customer Service Representative – Fitness Programs, you will be responsible for:
* Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
* Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
* Ascertaining the nature of the call and recording information in the appropriate system
* Providing answers to member questions by following standard policies and procedures
* Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
* Coordinating collection of necessary information, including member co-pays or payments when necessary
* Forwarding documentation to Research Team for follow-up if issue requires additional action
* Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
* Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
* Handling all issues requiring additional action within the necessary timeframes
* Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
* Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
* Attending and participating in meetings to discuss issues and foster teamwork among department personnel
* Responding to requests from other arenaflex department personnel, contacting clubs and members as required
**Qualifications**
To be successful in this role, you will need:
* High school diploma or equivalent required
* One-year experience performing customer service duties; inbound call center experience preferred
* Experience in healthcare preferred
* Basic experience with MS Office
**Core Competencies**
As an Experienced Customer Service Representative – Fitness Programs, you will need to demonstrate:
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility**
This role is primarily sedentary, requiring the ability to sit for long periods of time.
**Physical Requirements**
You will need to be able to:
* Speak, see, and hear other personnel and/or objects
* Communicate both in verbal and written form
* Travel within the facility (although this is not a frequent requirement)
* Use a telephone and computer keyboard
* Lift up to 10 lbs
**Environmental Conditions**
You will be working in a work-from-home (WFH) environment.
**Compensation and Benefits**
As an Experienced Customer Service Representative – Fitness Programs, you will be eligible for:
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity, equity, and inclusion in the workplace and are proud to be an employer of choice for individuals from diverse backgrounds.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.
**Note**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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