At arenaflex, we're passionate about empowering individuals to live their best lives, and we're seeking a compassionate and skilled Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to set your own schedule while making a positive impact on the lives of patients and caregivers. If you're inspired by the idea of helping others and taking pride in your work, this opportunity may be the perfect fit for you.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for individuals and families navigating self-directed Medicaid programs. Our mission is to empower patients and caregivers to receive the care they need, while also ensuring that caregivers receive fair compensation for their hard work. We're committed to delivering exceptional customer service and support, and we're seeking a talented Customer Service Representative to join our team.
**The Role**
As a Customer Service Representative, you'll be the primary point of contact for patients and caregivers, providing compassionate and professional support via phone. You'll be responsible for answering calls, resolving issues, and providing guidance on various topics related to our services. Your expertise will help patients and caregivers navigate our programs, ensuring that they receive the support they need to thrive.
**Key Responsibilities**
* Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
* Actively assist with enrollment, program applications, and set up in applicable systems
* Retrieve information to assist caregivers with any payroll-related inquiries
* Utilize de-escalation techniques when supporting upset or frustrated callers
* Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing
* Document information and outcomes as necessary
**About You**
To succeed in this role, you'll need:
* At least one year of customer service experience
* Strong computer skills and the ability to offer troubleshooting advice when appropriate
* The ability to offer empathy, patience, and a friendly demeanor at all times
* The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
* Great active listening skills
* Excellent written and verbal communication skills
* Strong attention to detail
* The ability to multitask and adapt to change in a fast-paced environment
* A quality-focused mindset and a desire to achieve first call resolution whenever possible
* The ability to accurately and confidently work with numbers and discuss money
**Your Home Office Environment**
To work as a Customer Service Representative, you'll need:
* A computer meeting these criteria:
+ Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
+ Memory: 8GB of RAM
+ CPUs (Speed * Processors): 6
+ Hard Drive: At least 500MB of free space
+ Sound: sound card (standard on most computers)
+ Up-to-date antivirus software
+ Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
+ Dual monitors
+ A USB noise-cancelling headset
+ A webcam for your certification experience
**Flexible Hours of Operation**
As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our hours of operation. Our hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, we're seeking contractors who can service some hours on those days.
**Pay and Perks**
This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you'll need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you won't be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing.
**Your Remote, Independent Contractor Status**
As a remote worker, you'll have the freedom to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility.
**Additional Benefits**
* One-on-one mentorship
* Free certification and ongoing development opportunities
* The freedom and flexibility to choose your own schedule, within our hours of operation
* The chance to achieve better work-life balance
* Access to NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform
**How to Apply**
If you're inspired by the idea of helping others and taking pride in your work, we encourage you to apply for this opportunity. Please visit our website to learn more and submit your application.
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