At arenaflex, we're dedicated to delivering exceptional healthcare experiences for our providers and their patients. As a key member of our team, the Experienced Customer Service Representative – Healthcare Provider Support will play a vital role in ensuring timely and accurate information is provided to healthcare professionals. If you're passionate about delivering top-notch customer service and have a knack for resolving complex issues, we want to hear from you!
**About arenaflex**
arenaflex is a leading healthcare organization committed to improving the lives of our members and providers. With a focus on innovation and customer-centricity, we strive to create a better healthcare experience for all. Our team is passionate about making a difference, and we're looking for like-minded individuals to join us on this journey.
**Responsibilities**
As an Experienced Customer Service Representative – Healthcare Provider Support, you'll be responsible for:
* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues
* Providing exceptional service to providers in a multi-channel environment, including call and concurrent chat as required
* Quickly and appropriately triaging contacts from healthcare professionals to ensure timely resolution
* Seeking to understand and identify the needs of the provider, answering questions and resolving issues
* Researching and dissecting complex prior authorization and claim issues to avoid repeat calls and provider dissatisfaction
* Collaborating effectively with multiple internal partners to ensure timely resolution of issues
* Influencing providers to utilize self-service digital tools for faster resolution
**Key Skills and Qualifications**
To succeed in this role, you'll need:
* High School Diploma / GED or equivalent work experience
* Must be 18 years of age or older
* 1+ years of customer service experience with analyzing and solving customer concerns
* Experience with computer and Windows PC applications, including the ability to navigate and learn new systems
* Ability to type at a speed of 35-40+ WPM with 90% accuracy
* Ability to work any full-time (40 hours/week), 8-hour shift between 10:35 AM - 7:05 PM CST, with occasional overtime, weekends, and holidays
**Nice-to-Haves**
While not required, the following skills and experiences would be beneficial:
* Prior healthcare experience and knowledge of healthcare terminology
* Experience in a related environment using phones and computers as primary job tools
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative – Healthcare Provider Support, you'll have access to:
* Comprehensive training programs to enhance your skills and knowledge
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages collaboration and innovation
* A range of benefits and perks to support your well-being and work-life balance
**Work Environment and Company Culture**
Our team is passionate about delivering exceptional customer service and making a difference in the lives of our members and providers. We're a dynamic and supportive organization that values:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and empathy
* Continuous learning and growth
* Work-life balance and employee well-being
**Compensation, Perks, and Benefits**
As an Experienced Customer Service Representative – Healthcare Provider Support, you'll enjoy a comprehensive benefits package, including:
* Comprehensive benefits package
* Incentive and recognition programs
* Equity stock purchase
* 401k contribution
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! Apply now to join our team at arenaflex and be a part of our mission to improve the lives of our members and providers.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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