At arenaflex, we believe that collaboration, creativity, and innovation are the keys to success. Our promises to our team members include empowering growth through trust, opportunity, and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance in the healthcare industry!
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoys interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work-from-home position that offers a unique blend of flexibility and challenge?
**Position Summary**
Under immediate direction, you will maintain sound customer relationships by handling questions and concerns with speed, accuracy, and professionalism. You will provide timely responses to customer inquiries, including scheduling, canceling, or rescheduling appointments, preparing messages, reviewing orders, referrals, and recommendations, confirming and running insurance, contacting providers or medical staff, sending messages, relaying information and updates to patients from providers, and general information requests. As a compassion-driven, self-motivated, and high-performing healthcare representative, you will be expected to deliver exceptional customer service and support.
**Responsibilities**
• Assist multiple departments within the healthcare system, including Family Medicine, Orthopedics, Pediatrics, Osteopathic Manipulative Medicine, 1st Care, Cardiology, and Vascular
• Schedule, reschedule, cancel, or confirm appointments, such as new or established patients, echocardiograms, holter/event monitor, exercise stress tests, exercise stress echo, nuclear medicine stress, hospital/ER follow-up, immunizations, procedures, pre-op, telehealth appointments, physicals, wellness exams, nurse visits, and office visits
• Handle questions, requests, and concerns from customers, including patients, family members, facilities, and providers, in accordance with policies and protocols
• Proficiently follow arenaflex and client CRM call flow and articles on all customer interactions
• Accurately document all customer interactions via management software
• Engage in clear and professional communication with internal and external contacts to ensure a positive member experience, according to established standards with attention to style, tone, and manner of communication
• Employ multitasking abilities to research customer issues, using available tools and resources to find effective solutions
• Identify and understand customer needs, quickly gain customer trust and confidence, and maintain effective relationships with customers, taking appropriate actions to ensure customer needs are met and proactively searching for ways to increase customer satisfaction
• Manage multiple and competing priorities, determining the appropriate process to accomplish tasks while eliminating roadblocks and changing work behavior as needed to accommodate changing demands
• Competency working in multiple systems, such as arenaflex CRM, client(s) CRM, Teams, and Outlook
• Maintain consistent attendance to meet operational goals and support team productivity
• Ensure customer confidentiality and comply with HIPAA regulations and privacy standards
• Ability and willingness to cross-train on other products and clients
• Perform other duties and responsibilities, as assigned
• Participate in coaching sessions, while being open to all feedback provided to improve performance
**Qualifications**
We want you to be successful, so these are some of the qualifications required:
• High School diploma/GED or equivalent (will be validated during background check)
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Strong communication skills via phone, email, chat, etc.
• Excellent customer service skills
• Excellent demonstration of caring, empathy, and compassion
• General knowledge of Windows PC, Microsoft Outlook, Word, and Excel, CIB, Teams, Tower, and BSA
• Flexible with work schedule
• Able to provide 2 monitors, 22 inches each, with both HDMI and Display ports
**Compensation and Benefits**
At arenaflex, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Customer Service Representative is $16.00 per hour.
In addition, we offer a comprehensive benefits package that includes:
• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities
**Additional Information**
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.
**How to Apply**
If you are passionate about delivering exceptional customer service and supporting patients with their healthcare needs, we encourage you to apply for this exciting opportunity. Please submit your application through our official career portal, and we will review your qualifications and experience.
**Join the arenaflex Team**
At arenaflex, we are committed to creating a positive and inclusive work environment that supports the growth and development of our team members. We believe that our team members are our greatest asset, and we are dedicated to providing them with the tools, resources, and support they need to succeed.
If you are looking for a challenging and rewarding career opportunity in the healthcare industry, we encourage you to apply for this position. We look forward to reviewing your application and discussing this opportunity further with you.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached through our official career portal or by email at [
[email protected]](mailto:
[email protected]).
Thank you for considering this opportunity to join the arenaflex team. We look forward to hearing from you soon!
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