**Join arenaflex, a Fortune 50 corporation, in shaping the future of retail and customer experience. As a Home Based Collections Specialist, you will play a vital role in delivering exceptional service to our customers, while working in a dynamic and supportive environment.**
**About arenaflex**
arenaflex is a leading retailer with over 400,000 team members worldwide, committed to helping all families discover the joy of everyday life. Our mission is to care for our guests, our team members, and the communities we serve. We prioritize relationships, growth, and development, and strive to be a leader in our industry.
**The Target Enterprise Services (TES) Organization**
TES is at the forefront of innovation, driving conversations with guests and team members alike. From guest service specialists and product designers to supplier managers and financial and team member control analysts, TES encompasses various key and high-visibility areas that elevate and nurture arenaflex's exceptional reputation. We cultivate loyalty and satisfaction through excellent service and support, and foster a culture of responsive, informed, and dedicated providers – from the inside out – through company services our people can rely on.
**TES Service Facilities**
TES has multiple service facilities focused on delivering an exceptional experience with every touch and providing fast and seamless resolution of issues on behalf of our guests and team members. From RedCard Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we take pride in infusing every interaction with that signature arenaflex service that guests and team members alike have come to expect.
**Job Responsibilities**
As a Home Based Sr. Specialist in Collections, you will:
* Interact with guests and negotiate bill arrangements for both inbound and outbound collections.
* Provide a arenaflex-branded interaction with credit account holders by treating them with respect and appreciation, showing courtesy and friendliness, identifying various account holder segments, and offering suitable plausible solutions.
* Responsible for genuine expertise and adherence to all credit regulations and procedures, account fee terms, billing/collections structures, and various state and federal laws, guidelines, and policies governing credit and collections.
* Demonstrate problem-solving skills through probing or making recommendations for handling of exceptional account situations (e.g. bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.).
* Work in a multi-media environment (emails, phone calls, chat messages, and letters) that is fast-paced and requires prioritization of work accordingly.
* The core responsibilities of this role are defined within this job description. Job responsibilities may change at any time due to business needs.
**About You**
* High School Diploma or GED
* Ability to work a flexible schedule, including nights, weekends, and holidays
* 1-2 years of previous guest experience or customer service experience
* Ability to interact with guests, team members, and internal business partners with a professional, friendly, empathetic style, and de-escalate as needed
* Excellent verbal and written communication skills, including listening, negotiating, and decision-making skills. Experience handling escalated guest complaints
* Ability to apply various facts and reasserts to respond to questions, identify issues, and accurately resolve guest problems
* Strong technical skills, ability to work within multiple systems, and high skillability with PC/Microsoft applications
* Access to a home workspace that is free from noise distractions to perform the role
* Hardwired internet at your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued laptop to the modem or router)
* Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
* Ability to interact through a Target-issued internet digital camera for required meetings, training, and/or interactions
* Ability to securely lift and carry up to 25 pounds of equipment
**What We Offer**
* Competitive hourly rate of $18/hour
* Comprehensive benefits package, including medical, vision, dental, life insurance, and more
* 401(k) plan with company match
* Employee discount
* Quick term disability
* Long term disability
* Paid sick leave
* Paid national holidays
* Paid vacation
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to excellence.
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