At arenaflex, we are committed to delivering exceptional customer service and creating a positive experience for our clients. As a Customer Service Representative I in the Operations and Facilities Management Department, you will be the first point of contact for our customers, providing accurate information and meeting their needs in a timely and professional manner. If you are a highly motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Customer Service Representative I, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their issues in a timely and professional manner. You will be the first point of contact for our customers, and your role will be critical in building trust and loyalty with our clients. You will work closely with other departments to ensure that customer needs are met, and you will be responsible for maintaining accurate records and providing data entry support.
**Key Responsibilities:**
* Receive, record, and distribute verbal and written work orders from various departments to service crews for Facilities Engineering, Custodial, and parking issues, prioritized based on urgency.
* Coordinate with other facilities units to ensure follow-up and completion of work orders assigned.
* Provide customer service to walk-up customers, as well as by phone and online work order submittal.
* Maintain call quality by providing customers with accurate information in a timely and professional manner.
* Provide tier-one customer service follow-up and ensure completion and close out of escalated service issues.
* Issue university parking permits and U-Passes.
* Distribute university-issued badges for Access Control.
* Responsible for cash handling, including payment intake, providing change, preparation of receipt vouchers, daily balancing, and cash reconciliation.
* Provide data entry within multiple databases and systems supporting the Facilities Management department.
* Maintain a strong working knowledge of software, computer, and telephone systems as well as facilities terminology in assigning and/or dispatching work.
**Working Conditions:**
* Job Location/Working Conditions: Normal office environment
* Ability to work flexible shifts
* Ability to sit or stand for extended periods of time
* Physical Effort: Typically sitting at a desk or table
* Equipment: Office equipment
**Essential Qualifications:**
* Education: High school diploma or equivalent high school certification or combination of education and/or experience.
* Certifications: No specific certification is required for this position.
* Work Experience: Relevant Experience (1 Year)
* Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems
**Preferred Qualifications:**
* Education: No additional education beyond what is stated in the Required Qualifications section.
* Certifications: No additional certification beyond what is stated in the Required Qualifications section.
* Work Experience: No additional work experience beyond what is stated in the Required Qualifications section.
* Skills: Conflict Resolution, Critical Thinking, Customer Complaint Resolution, Customer Service, Interpersonal Interactions, Multi-Line Phone Systems, Organizational Commitment, Professional Integrity, Strive for Excellence, Team Interaction, Work Management Systems
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving and conflict resolution skills
* Ability to maintain accurate records and provide data entry support
* Strong working knowledge of software, computer, and telephone systems
* Ability to work independently and as part of a team
* Strong customer service skills and ability to provide exceptional customer experience
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to the growth and development of our employees, and we offer a range of training and development opportunities to help you achieve your career goals.
* You will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.
* arenaflex is a dynamic and fast-paced environment, and you will have the opportunity to learn new skills and take on new challenges.
**Work Environment and Company Culture:**
* arenaflex is a collaborative and inclusive work environment, and we value diversity and inclusion.
* We are committed to creating a positive and supportive work environment that allows our employees to thrive.
* arenaflex is a place where people matter, and serious work is done.
**Compensation, Perks, and Benefits:**
* Competitive salary range: $17.03 - $24.61 / Hourly
* Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
* Opportunities for career growth and professional development.
* Collaborative and inclusive work environment.
* Recognition and rewards for outstanding performance.
**How to Apply:**
If you are a highly motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment that allows our employees to thrive.
**Accommodation:**
If you are unable to use our online application system and would like an accommodation, please email
[email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
**Regulatory Postings:**
Know Your Rights: Workplace Discrimination is Illegal Poster (English; Spanish)
Pay Transparency Policy Statement
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