At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Representative, you'll play a vital role in our Tampa office, supporting inbound customer service and providing top-notch support to our valued customers. If you're passionate about delivering world-class customer service, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that empower businesses to thrive in today's fast-paced market. Our commitment to excellence, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll have the opportunity to grow professionally, develop new skills, and contribute to our mission of delivering exceptional customer experiences.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Tampa. As an Inbound Call Center Representative, you'll be responsible for handling inbound and outbound contacts, resolving customer issues, and providing exceptional support to our customers. This is an entry-level position that offers paid training, multiple advancement opportunities, incentives, and full benefits. If you're a highly reliable, customer-focused individual with excellent communication skills, we encourage you to apply.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound contacts in a courteous, timely, and professional manner
* Listening to customers, understanding their needs, and resolving customer issues
* Researching systems to find missing information and coordinating with other departments to resolve issues
* Following the processes of the Client program and performing all tasks in a courteous and professional manner
* Utilizing systems and technology to complete account management tasks
* Accurately documenting and processing customer claims in appropriate systems
* Following all required scripts, policies, and procedures
* Utilizing knowledge base and training to accurately answer customer questions
* Complying with requirements surrounding confidential information and personal information
* Appropriately escalating customer issues with the managerial team
* Attending meetings and training and reviewing all new training material to stay up-to-date on changes to program knowledge, systems, and processes
* Adhering to all attendance and work schedule requirements
**Requirements**
To be successful in this role, you'll need:
* To be 18 years of age or older
* A high school diploma or equivalent
* Experience with data-entry utilizing a computer
* The ability to read and speak English fluently
* A wired, high-speed internet connection (Download speed of 20Mbps+)
* Excellent organizational, written, and oral communication skills
* The ability to type swiftly and accurately (20+ words a minute)
* Ability to work regularly scheduled shifts within our hours of operation including the training period
* Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
* Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
* Highly reliable with the ability to maintain regular attendance and punctuality
* The ability to evaluate, troubleshoot, and follow-up on customer issues
* An aptitude for conflict resolution, problem solving, and negotiation
* Must be customer service oriented (empathetic, responsive, patient, and conscientious)
* Ability to multi-task, stay focused, and self-manage
* Strong team orientation and customer focus
* The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
* Excellent interpersonal skills and the ability to build relationships with your team and customers
**Nice-to-Haves**
* One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
* Work at home experience
* State or Federal work experience
**Benefits**
As a valued member of our team, you'll enjoy:
* Paid Training
* Paid Time Off
* Medical, Dental, and Vision Coverage Options
* Life Insurance
* Retirement
* Advancement Opportunity
* Flexible Schedules
* Daily Contests
* Prizes
* Casual Dress Code
* Regular Raises
**Why Join arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. We believe in the importance of employee development, and we offer a range of opportunities for growth and learning. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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