**Join arenaflex, a leading technology producer in the human services field, as we continue to innovate and deliver state-of-the-art solutions for complex human service operations.**
At arenaflex, we pride ourselves on being a family-owned and operated business that considers its employees and clients part of an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits.
**About arenaflex**
arenaflex is a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our team to support and develop the very best systems and product lines in the industry, and we expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider arenaflex.
**Job Overview**
We are seeking an experienced Customer Service Representative to join our team in a remote work-from-home setting. As a Customer Service Representative, you will be responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations. You will categorize all calls received in one of the categories provided, record any abusive and/or extraordinary calls, and be responsible for other duties as assigned.
**Key Responsibilities**
* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
* Categorize all calls received in one of the categories provided
* Record any abusive and/or extraordinary calls
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communications skills
* Knowledgeable in modern office practices, procedures, and equipment
* Exhibit excellent interpersonal skills using tact, patience, and courtesy
* Perform other duties as assigned
**Essential Qualifications**
* High School Diploma or equivalent required
* At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
* Equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties
* Proficient in data entry skills, including keyboard, mouse, and 10-key pad
* Ability to type a minimum of 35 WPM (a typing test will be administered during the interview process)
* Basic knowledge of Microsoft Office
* Bilingual in English/Spanish preferred
**Requirements for Virtual/Remote Work-From-Home Position**
* Quiet and distraction-free place in your home to work at a desk/table
* Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) - no dial-up, satellite, pre-paid internet, or cellular hotspots
* Smartphone with Android OS or iPhone for user authentication
**Training and Support**
* Training is self-directed, allowing you to read the materials and complete the training modules at your own pace
* Periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance
* This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback
**Compensation and Benefits**
* Pay rate: $14.00/hr
* Full-time day shifts only (between 7am CST and 10pm CST), including at least 1 weekend day
* Medical, Dental, Vision after 30 days of enrollment for all Full-Time employees
* 401(k)
* Paid Time Off (PTO) accrual on your first day
* Health Club Reimbursements
* Career Growth Opportunities
* Work-from-home flexibility
* Exciting, fun, and supportive virtual work environment
* Coworkers who feel like family; we celebrate you!
* We provide your work equipment
**Perks of Working at arenaflex**
* Work from home in a quiet and distraction-free environment
* 3-week virtual paid training
* Set schedule
* Medical, Dental, Vision after 30 days of enrollment for all Full-Time employees
* 401(k)
* Paid Time Off (PTO) accrual on your first day
* Health Club Reimbursements
* Career Growth Opportunities
* Wear your PJs, fuzzy socks, slippers, or flip flops to work
* Exciting, fun, and supportive virtual work environment
* Coworkers who feel like family; we celebrate you!
* We provide your work equipment
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We are a Drug-Free Workplace. We welcome and value diversity in our workplace and are committed to creating an inclusive environment for all employees.
**Apply Now**
If you are a motivated and customer-focused individual who is looking for a meaningful and fulfilling career, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and apply for this position.
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