At careerzynith, we're dedicated to providing exceptional customer service and support to our clients, ensuring their needs are met efficiently and effectively. As a Customer Service Representative, you'll play a vital role in delivering outstanding customer experiences, building strong relationships with internal and external customers, and driving sales growth in the industrial, medical, and specialty gases industry.
**Job Summary**
We're seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to handle various customer interactions with professionalism. If you're a team player who thrives in a fast-paced environment and is committed to delivering exceptional customer service, we encourage you to apply.
**Responsibilities**
As a Customer Service Representative at careerzynith, you'll be responsible for:
* Providing superior customer service and support to customers and sales force, ensuring their needs are met efficiently and effectively.
* Handling busy incoming telephone orders and answering customer inquiries in a timely and professional manner.
* Establishing and maintaining strong working relationships with internal and external customers, including sales teams, purchasing departments, and external vendors.
* Processing customer orders efficiently and accurately, editing orders for correct pricing and codes, and ensuring all required paperwork is accurately completed.
* Selling industrial, medical, and specialty gases, welding supplies, and related equipment to customers, providing expert advice and guidance on equipment and materials needed for tasks.
* Demonstrating the use of equipment to customers, ensuring they understand the products and services we offer.
* Arranging for the delivery of cylinders and hard goods, ensuring timely and efficient delivery to customers.
* Stocking and maintaining showroom displays, ensuring a visually appealing and organized environment for customers.
* Obtaining or transferring merchandise to and from other locations, ensuring accurate inventory management and efficient logistics.
* Preparing invoices, accepting payments, and making change, ensuring accurate financial transactions and customer satisfaction.
* Communicating with external and internal customers by phone and in person, providing exceptional customer service and support.
* Coordinating with the purchasing department regarding product shortages or outages, ensuring timely and efficient resolution of issues.
* Observing and following all administrative and accounting procedures strictly, ensuring compliance with company policies and regulations.
**Requirements**
To be successful in this role, you'll need:
* Ability to handle cash transactions accurately, ensuring financial integrity and customer satisfaction.
* Computer skills or some knowledge of computer order entry systems (TIMS), ensuring efficient and accurate order processing.
* Excellent communication skills, both written and verbal, ensuring effective communication with customers, sales teams, and internal stakeholders.
* Ability to work independently and under pressure to meet deadlines, ensuring timely and efficient delivery of customer service and support.
* Ability to routinely lift 25 - 50 lbs., and occasionally lift 51 - 80 lbs., with frequent bending, ensuring physical ability to perform job duties.
* Ability to perform work during prolonged standing up to 8 hours, ensuring physical ability to perform job duties.
* Must be able to work overtime and Saturdays when necessary, ensuring flexibility and adaptability to meet business needs.
* Ability to work with a wide variety of people with different personalities and backgrounds, ensuring effective communication and collaboration.
* Ability to multi-task and handle multiple priorities in a timely and efficient manner, ensuring effective time management and customer satisfaction.
* Ability to use sound judgment to resolve both routine and non-routine issues, ensuring effective problem-solving and customer satisfaction.
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer:
* A flexible and remote work arrangement, ensuring work-life balance and flexibility.
* A collaborative and supportive team environment, ensuring effective communication and collaboration.
* Opportunities for professional growth and development, ensuring career advancement and personal growth.
* A comprehensive benefits package, including dental insurance, flexible schedule, health insurance, and paid time off.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* Hourly rate: $22.47 - $27.07 per hour.
* Expected hours: 25 - 36 per week.
* Benefits package, including dental insurance, flexible schedule, health insurance, and paid time off.
**How to Apply**
If you're a motivated and enthusiastic customer service professional who is passionate about delivering exceptional customer experiences, we encourage you to apply. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from diverse candidates and are committed to creating a positive and inclusive work environment.