At arenaflex, we're revolutionizing the way people interact with digital assets and blockchain technology. As a leading global blockchain ecosystem, we're committed to creating an inclusive financial ecosystem that advances the freedom of money and improves financial access for people worldwide. Our mission is to empower individuals and businesses to thrive in a rapidly evolving digital landscape.
We're seeking an experienced Customer Service Representative (Japanese Speaker) to join our team and provide exceptional support to our users. As a key member of our client-facing business, you'll play a vital role in shaping the user experience and ensuring that our customers receive top-notch service.
**About arenaflex**
arenaflex is a global blockchain ecosystem that's trusted by over 250 million people in 100+ countries. We're committed to industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Our offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more.
**Job Summary**
As a Customer Service Representative (Japanese Speaker), you'll be responsible for providing exceptional support to our users via our ticketing system, live chat, and phone calls. You'll handle customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Your proficiency in Japanese and English will enable you to effectively communicate with our users and provide accurate information.
**Key Responsibilities**
* Handle back office tickets, and provide 7*24h online enquiries and email replies services to customers
* Handle customer enquiries, advices and suggestions via email or online tools
* Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation
* Handle customer complaints, any special cases or ad hoc tasks
**Requirements**
* College degree or above
* Proficient in English & Japanese (JLPT N2 at least). Other languages would be of a great advantage, for efficient collaboration with various stakeholders in the company
* Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply
* High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit
* Ability to work under pressure, strong communication skills and exceed beyond expectation
* Passionate for customer service industry and can accept to work under different work shifts, including night shift
* Positive about the crypto industry
**Essential Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Proficiency in Japanese and English languages
* Experience with customer service software and tools
* Ability to work independently and as part of a team
**Preferred Qualifications**
* Experience in the finance or E-commerce industry
* Knowledge of blockchain technology and cryptocurrency
* Experience with customer service software and tools
* Ability to work in a multicultural environment
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our employees with opportunities for career growth and continuous learning. You'll have access to:
* Training and development programs to enhance your skills and knowledge
* Mentorship and coaching from experienced professionals
* Opportunities to work on unique and challenging projects
* Collaborative and dynamic work environment
* Competitive salary and company benefits
**Work Environment and Company Culture**
arenaflex is a user-centric global organization with a flat structure. We're committed to creating a work environment that's inclusive, diverse, and supportive. You'll have the opportunity to work with world-class talent and contribute to shaping the future of blockchain technology.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and company benefits, including:
* Competitive salary
* Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
* Comprehensive health insurance
* Retirement plan
* Paid time off and holidays
* Opportunities for career growth and professional development
**How to Apply**
If you're passionate about customer service and blockchain technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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