Join the arenaflex team and embark on a career journey that combines humanity and technology to deliver exceptional customer experiences. As a Customer Service Representative - Luxury Retail, you will be part of a global team that supports iconic luxury retail brands, providing exquisite, personalized service to their exclusive customers.
**About arenaflex**
arenaflex is a leading provider of customer experience solutions, dedicated to making customers happy since 1982. Our mission is to empower businesses to build engaged, pleased, and profitable customer experiences through a unique blend of humanity and technology. With a global presence and a diverse workforce, arenaflex is committed to creating a culture that values and respects the cultures and perspectives within our teams. We strive to reflect the communities we serve by delivering amazing service and technology, while also fostering a sense of belonging and inclusivity among our employees.
**Job Description**
As a Customer Service Representative - Luxury Retail, you will be the face of arenaflex, providing exceptional service to customers of an iconic global luxury retail brand. Your passion for high fashion and exceptional service will shine through as you help customers shop, resolve questions about their orders, and resolve issues with white glove treatment.
**Key Responsibilities:**
* Answer incoming communications from customers, providing timely and accurate responses to their inquiries
* Conduct research to provide answers for customers to resolve their issues, demonstrating a deep understanding of the luxury retail brand and its products
* Make recommendations of products or services to close sales, leveraging your fashion sense and knowledge of the brand
* Collaborate with team members to resolve complex customer issues and provide exceptional service
**What You Can Expect:**
* A supportive and inclusive work environment that values your career growth and professional development
* A global team of curious lifelong learners guided by our company values, including a commitment to diversity, equity, and inclusion
* A competitive base wage starting at $16 per hour, plus performance bonus opportunities
* A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more (visit [www.hellottecbenefits.com](http://www.hellottecbenefits.com) for details)
* Ongoing training and development opportunities, including webcam-enabled coaching and access to 1000s of free courses to support your career growth
**A Bit More About Your Role:**
At arenaflex, we're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training to ongoing coaching and development, we'll provide you with the tools and resources you need to excel. Our TTEC community is a dynamic, global family that values and supports each other, and we're excited to welcome you to our team.
**Qualifications:**
* An appreciation for high fashion brands and haute couture
* 1 year or more of customer service experience
* 1 year or more post-secondary education OR 2 years equivalent work experience
* Ability to recognize and solve problems of mid-to-high level customer service issues
* Computer experience
* High-speed internet (> 15 mbps)
* A USB wired headset (or a compatible alternative)
* A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in
**Work Environment and Culture:**
arenaflex is a remote-friendly company, with a team of 40 preferred residency states. While we're not currently hiring from Alaska, California, Hawaii, or outside of the United States, we're excited to welcome candidates from other regions. Our company culture values diversity, equity, and inclusion, and we're committed to creating a workplace that reflects the communities we serve.
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a passion for high fashion, we encourage you to apply for this exciting opportunity. Visit [https://remotejobs.trendingnewsgo.com/register-candidate/](https://remotejobs.trendingnewsgo.com/register-candidate/) to submit your application and join the arenaflex team.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive workforce. We welcome applications from qualified candidates of all backgrounds and perspectives. All information will be kept confidential according to EEO guidelines.
Apply for this job