At arenaflex, we are committed to delivering exceptional customer service to our military community, who have dedicated their lives to serving our nation. As a valued member of our team, you will play a critical role in supporting the TRICARE Dental Program (TDP), providing dental benefits to 1.8 million active duty family members and National Guard and Reserve members and their families. If you are passionate about delivering world-class customer service and making a meaningful impact on the lives of our nation's heroes, we encourage you to join our team as an Associate Customer Service Representative.
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions to the military community. With a rich history of serving our nation's heroes, we are proud to continue this tradition through the TRICARE Dental Program. Our team is committed to delivering exceptional customer service, and we are seeking talented individuals who share our passion for making a difference.
**Job Summary**
As an Associate Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing timely and accurate responses to our military community. You will work closely with our team to ensure that our customers receive the highest level of service, and you will be an integral part of our efforts to support the TRICARE Dental Program.
**Key Responsibilities**
* Resolves customer inquiries and complaints via written, telephonic, and face-to-face communication in a timely and accurate manner.
* Prepares adjustments for services not properly processed, either systematically or by forwarding to the appropriate area for follow-up and resolution.
* Meets all production, quality, and adherence standards. Attends all required training classes.
* Elevates issues to the next level of supervision, as appropriate.
* Maintains accurate records, including timekeeping records.
* Other duties as assigned or requested.
**Qualifications**
* High School Diploma or GED required for all levels.
* 1-2 years of customer service experience in a call center, preferably with healthcare customer service.
* Due to Department of Defense (DoD) contract requirements, the incumbent who fills this position must be a US citizen, and must also pass a background check.
**Preferred Qualifications**
* Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
* Ability to handle multiple tasks simultaneously and respond to customers and their issues promptly and professionally.
* Ability to take direction and navigate through multiple systems simultaneously.
* Ability to maintain composure under stressful and fast-paced conditions.
* Strong written and verbal communication skills.
* Ability to communicate complex information in a simple, customer-facing way.
**Work Schedule and Training**
* Work Schedule: 11:30 AM-8:00 PM
* Training hours: 8:00 AM-4:30 PM - 7 weeks
**Additional Information**
* As part of the hiring process, we will perform a pre-hire background check, drug screen, and credit check to meet Department of Defense (DoD) requirements. Significant negative history (e.g., accounts currently in collections) could result in disqualification. Successful attainment of a DoD level 2 clearance is also required.
* This job requires the ability to work as a team member. Additionally, this job requires the willingness and ability to report to work on a regular and timely basis and may require irregular work hours, holidays, and/or weekends.
**Equal Employment Opportunity**
arenaflex and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity, or any other category protected by applicable federal, state, or local law. arenaflex and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.
**Accessibility**
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our HR Services Online at [Email available when viewing the job].
**How to Apply**
If you are passionate about delivering exceptional customer service and making a meaningful impact on the lives of our nation's heroes, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Apply Now!
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions to the military community. With a rich history of serving our nation's heroes, we are proud to continue this tradition through the TRICARE Dental Program. Our team is committed to delivering exceptional customer service, and we are seeking talented individuals who share our passion for making a difference.
**Why Join arenaflex?**
* Opportunity to make a meaningful impact on the lives of our nation's heroes
* Collaborative and dynamic work environment
* Comprehensive training program to ensure your success
* Competitive compensation and benefits package
* Opportunity for career growth and advancement
**Join Our Team**
If you are passionate about delivering exceptional customer service and making a meaningful impact on the lives of our nation's heroes, we encourage you to join our team as an Associate Customer Service Representative. Apply now to take the first step towards a rewarding career with arenaflex.
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