At arenaflex, we're committed to delivering exceptional customer experiences and driving business growth through our shared services team. As an Experienced Customer Service Representative, you'll play a vital role in processing customer orders, ensuring smooth production processes, and providing top-notch support to our account managers. If you're a detail-oriented, organized, and customer-focused individual with a passion for delivering results, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services, dedicated to empowering our customers to achieve their goals. Our shared services team is at the heart of our operations, ensuring seamless communication, efficient order processing, and exceptional customer experiences. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals, learn from industry experts, and contribute to the success of our organization.
**Key Responsibilities**
As an Experienced Customer Service Representative, your primary responsibilities will include:
* Processing customer orders generated by account managers, ensuring accurate and efficient order entry, and facilitating smooth production processes.
* Checking all orders over $5000 for accuracy, verifying purchase order correspondence with quotations, and collaborating with account managers to resolve any questions or concerns.
* Documenting and arranging all releases from inventory, filing tickets for completed jobs, and maintaining accurate records of production capabilities and product information.
* Preparing materials for return to customers, documenting Haz-Mat orders, and ordering marketing materials as needed.
* Managing internal forms, such as custom labels, bills of lading, job tickets, invoices, and FSI and FSC records.
* Filling in for account managers and assuming their responsibilities when they are absent, including checking emails and voice mails and making relevant decisions that may impact their business.
* Assisting the estimating department as needed and performing additional tasks and duties as required and delegated by the Director of Sales.
**Essential Qualifications**
To succeed in this role, you'll need:
* A high school graduate or general education degree (GED) and an associate's degree (two-year college or technical school) or equivalent experience.
* At least 2 years of experience in a customer service or order processing role, with a proven track record of delivering results and providing exceptional customer experiences.
* Strong computer skills, including proficiency in Microsoft Suite.
* Excellent communication, organizational, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
* A strong attention to detail, with the ability to accurately process orders and maintain accurate records.
* Ability to work in a manufacturing office environment, with occasional exposure to production areas.
**Preferred Qualifications**
While not required, the following qualifications would be an asset:
* Experience working in a shared services or customer service environment.
* Knowledge of production capabilities and product information.
* Familiarity with The Flesh Operating System or similar order processing systems.
* Certification in customer service or a related field.
**Skills and Competencies**
To excel in this role, you'll need to demonstrate:
* Accuracy and attention to detail in order processing and record-keeping.
* Excellent communication and interpersonal skills, with the ability to work effectively with account managers, customers, and internal stakeholders.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
* Strong problem-solving skills, with the ability to resolve customer issues and concerns in a timely and effective manner.
* Ability to work collaboratively as part of a team, with a strong commitment to delivering exceptional customer experiences.
**Career Growth Opportunities and Learning Benefits**
As an Experienced Customer Service Representative at arenaflex, you'll have access to:
* Ongoing training and development opportunities, including training on The Flesh Operating System and other relevant software and systems.
* Mentorship and coaching from experienced professionals in the field.
* Opportunities for career growth and advancement, with a clear path for professional development and advancement.
* A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
**Work Environment and Company Culture**
arenaflex is committed to creating a positive and inclusive work environment, with a strong focus on teamwork, collaboration, and customer satisfaction. As an Experienced Customer Service Representative, you'll work in a climate-controlled manufacturing office environment, with occasional exposure to production areas. You'll be part of a talented and dedicated team, with a strong commitment to delivering exceptional customer experiences and driving business growth.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A salary range of $14.00 - $18.58 per hour, depending on experience.
* A comprehensive benefits package, including 401(k) matching, dental insurance, disability insurance, employee assistance program, flexible spending account, health insurance, life insurance, paid time off, paid training, tuition reimbursement, and vision insurance.
* A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering results, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the success of our team!
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