At arenaflex, we're passionate about creating inviting outdoor spaces where people connect, reflect, and recharge. As a leading provider of outdoor living solutions in North America, we're committed to delivering exceptional customer experiences that exceed expectations. We're seeking an experienced Customer Service Representative to join our team in Bartlesville, OK, and play a vital role in ensuring the highest level of customer satisfaction.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing support, guidance, and resolution to client inquiries or issues. You'll be responsible for ensuring that our customers receive the best possible service, from product questions and ordering to delivery and follow-up. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you!
**Key Responsibilities**
* Assist customers with product questions, ordering, order tracking, complaints, and problems
* Enter orders into our system for billing and delivery
* Prepare quotes and coordinate mailings of literature and samples
* Coordinate delivery schedules with our dispatch team
* Retrieve needed information for our credit department
* Issue credits or debits accurately when applicable
* Set up new customers for our sales force
* Answer incoming calls and respond to customer inquiries in a timely and professional manner
* Take sales orders from sales representatives and customers by phone, fax, and email
* Run credit card and check approvals
* Categorize, file, and maintain paperwork for audit purposes and file all customer records
* Print and distribute e-mailed customer purchase orders
* Perform other duties and responsibilities related to the nature of the job as needed
**Requirements**
To succeed in this role, you'll need to possess the following skills and qualifications:
* High school diploma or equivalent, or comparable experience in a related field
* Detailed-oriented and organized, with excellent time management skills
* Proficient in Microsoft Office suite, including Word, Excel, and Outlook
* Excellent communication and interpersonal skills, with a pleasant phone personality
* Ability to multi-task and prioritize tasks in a fast-paced environment
* Experience with a multi-line phone system and extensive phone and radio use
* Ability to sit for extended periods of time and perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
* Bending and some lifting may be required
* Extensive writing and attention to detail are essential
**What arenaflex Offers You**
* Highly competitive base pay and comprehensive benefits package, including medical, dental, and disability coverage
* Group retirement savings program and health and wellness initiatives
* A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
* The chance to work for a leading provider of outdoor living solutions in North America, with a rich history and commitment to excellence
**About arenaflex**
arenaflex has a long and proud heritage, with a collection of hundreds of family businesses, regional companies, and large enterprises that together form our family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the outdoor living industry.
**Why Join Our Team?**
* We're passionate about creating inviting outdoor spaces where people connect, reflect, and recharge
* We're committed to delivering exceptional customer experiences that exceed expectations
* We offer a diverse and inclusive culture that values opportunity for growth, development, and internal promotion
* We're a leading provider of outdoor living solutions in North America, with a rich history and commitment to excellence
**How to Apply**
If you're up for a rewarding challenge and want to join our team, we invite you to apply today! Simply click the link below to complete your online profile and submit your application. Our system allows you to view and track your status 24 hours a day.
Apply Now!
**Equal Opportunity Employer**
arenaflex is an Affirmative Action and Equal Opportunity Employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment.
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