At arenaflex, we're a global leader in designing, manufacturing, and selling outside plant infrastructure equipment, serving a diverse range of markets including Telecommunications, Municipalities, Internet Service Providers, Wireless, Water, Power, and CATV. Our rich history dates back to 1922, when the Channell family founded our company with a passion for innovation and customer satisfaction. Today, we're committed to delivering exceptional products and services that meet the evolving needs of our customers.
We're seeking an experienced Customer Service Representative to join our team, providing top-notch support to our customers and driving business growth through exceptional service. If you're a customer-focused professional with a passion for delivering results, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Customer Service Representative at arenaflex, you'll be the face of our company, interacting with customers to provide information, resolve complaints, and build long-lasting relationships. You'll be responsible for maintaining accurate customer records, processing orders, and collaborating with internal teams to ensure seamless customer experiences. If you're a quick learner, a problem solver, and a team player, we want to hear from you.
**Key Responsibilities:**
* Attract potential customers by answering product and service questions, providing information, and suggesting relevant solutions
* Receive and place customer service telephone calls, responding to inquiries and resolving complaints in a timely and professional manner
* Open customer accounts in Oracle, maintaining accurate records and updating information as required
* Process orders, including entering customer orders and managing inventory levels
* Recommend potential products or services to the manager by collecting customer information and analyzing customer needs
* Collaborate with internal teams, including accounting, manufacturing planners, shipping, sales, and engineering to resolve issues associated with open/closed orders and posted lead times
* Clarify customer complaints, maintain records, and follow up with the engineering and QC team to ensure correction and resolution
* Contribute to team efforts by accomplishing related results and completing special projects as assigned
**Knowledge and Skills:**
* Oracle Software knowledge preferred
* Understanding of Safety Data Sheets (SDS) and ISO sections relevant to the position
* Excellent communication, problem-solving, and analytical skills
* Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
* Strong customer service skills, with a focus on building long-lasting relationships
* Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio, and Outlook
* Product knowledge, market/industry knowledge, documentation skills, phone skills, and quality-focused approach
**Qualifications:**
* Customer service experience in a manufacturing environment preferred
* College degree preferred
* Bilingual skills a plus
* Ability to work in a team environment, with a focus on collaboration and communication
* Strong problem-solving and analytical skills, with a focus on delivering results
* Quick learner, with a willingness to adapt to new technologies and processes
**Physical Demands and Working Conditions:**
* Sitting, standing, and walking (up to continuously)
* Air travel
* Frequent use of computer and telephone requiring finger, hand, and arm movement
* Occasional carrying of office supplies and other miscellaneous items up to 30/50 pounds
* Continuous use of seeing, hearing, and verbal communication
**Working Conditions:**
* Working in an office setting indoors
* Frequent exposure to temperatures commensurate with outdoor seasonal temperatures
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Service Representative, you'll have opportunities to:
* Develop your skills and knowledge through training programs and workshops
* Collaborate with internal teams to drive business growth and innovation
* Take on new challenges and responsibilities, with opportunities for career advancement
* Enjoy a dynamic and supportive work environment, with a focus on teamwork and collaboration
**Work Environment and Company Culture:**
At arenaflex, we're proud of our company culture, which values:
* Customer satisfaction and loyalty
* Innovation and continuous improvement
* Teamwork and collaboration
* Professional development and growth
* Diversity and inclusion
We offer a comprehensive benefits package, including:
* Competitive salary and bonus structure
* Comprehensive health insurance
* Retirement savings plan
* Paid time off and holidays
* Professional development opportunities
**How to Apply:**
If you're a motivated and customer-focused professional with a passion for delivering results, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
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