Join arenaflex, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as we continue to grow and create new career opportunities for talented individuals like you. As an Overnight Customer Service Representative, you'll be at the forefront of delivering exceptional customer experiences that drive loyalty and satisfaction.
**About arenaflex**
arenaflex is a dynamic and innovative company with over 9,000 employees across 13 locations. We're committed to providing our customers with the best possible service, and we're looking for passionate and dedicated individuals to join our team. As a customer-centric organization, we believe that our employees are the heartbeat of our company, and we're dedicated to creating a positive and supportive work environment that fosters growth and development.
**Job Summary**
We're seeking an experienced Customer Service Representative to join our team in Milwaukee, WI. As an Overnight Customer Service Representative, you'll be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You'll communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You'll also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
* Process customer orders and inquiries in a collaborative call center using world-class technology
* Communicate with customers over phone, email, and chat
* Help customers navigate arenaflex's website and online ordering system
* Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Collaborate with internal teams to resolve customer issues and provide exceptional service
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Strong product knowledge and ability to learn quickly
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Café featuring affordable daily meal options from local restaurants
+ On-site fitness center and beautifully maintained walking paths
+ Best-in-class, clean, modern facilities
**Work Environment and Company Culture**
* arenaflex is a drug-free workplace
* EEO/AA Employer/Vet/Disabled
* Collaborative and supportive work environment
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
**Compensation and Perks**
* Pay from $26 to $33 per hour with significant growth and earning potential
* Includes $4 Shift Differential
* 4- or 5-day on-site schedules available, includes weekends
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex.
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