**Job Summary:**
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our patients' expectations. As an Experienced Customer Service Representative, you'll play a vital role in ensuring seamless interactions with our patients, prescribers, and other stakeholders. Working from the comfort of your own home, you'll have the flexibility to balance your work and personal life while making a meaningful impact on our patients' lives.
**About arenaflex:**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions that improve patient outcomes. With a strong commitment to customer-centricity, we strive to create a positive and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional care and service, and we're seeking like-minded individuals to join our ranks.
**Key Responsibilities:**
As an Experienced Customer Service Representative, you'll be responsible for:
* Processing new patient enrollment by entering information into our secure system, adhering to state and government guidelines
* Handling patient medication requests within HIPAA guidelines and entering refill orders for processing
* Investigating missing medication data, deciphering clinical abbreviations (SIG codes), and resolving information system-related exceptions
* Responding to patient correspondence (inbound calls, chats, messages) and making outbound calls to prescribers and patients as needed
* Resolving external exceptions by assessing, gathering data, making revisions, and resubmitting for processing according to individual arrangement requirements
* Providing support to pharmacists, both in-office and remotely, and identifying and escalating issues to senior-level staff as necessary
* Obtaining a dynamic pharmacist license or certification within the first 90 days and maintaining an active pharmacist license or certification
**Essential Capabilities:**
* Basic computer skills, including:
+ Starting and closing the computer
+ Using a mouse to point and click
+ Starting and closing programs
+ Switching between programs
+ Saving files
+ Printing reports or accessing data online
* Essential web search skills, including:
+ Opening a browser
+ Composing URLs in the address bar
+ Using a search engine
+ Bookmarking a website
+ Navigating using back/forward/stop buttons
+ Completing online forms
* Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
* Effective written and verbal communication skills
**Preferred Capabilities:**
* At least one year of pharmacy professional experience in a retail or call center environment
* At least 1.5 years of pharmacy experience with a license/certification by the state Board of Pharmacy or a widely recognized certification agency
* Experience providing customer service to internal and external clients, including meeting quality standards for services and assessing customer satisfaction
* Moderate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
* Familiarity with Spanish and English
**What We Offer:**
* Competitive hourly rate of $24/hour
* Flexible part-time schedule with 8 hours of work per week
* Opportunity to work from the comfort of your own home
* Comprehensive training and onboarding program
* Ongoing support and development opportunities
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
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